Why Can’t I View My Order?

Why Can’t I View My Order?

Ensure You're Logged In:

   - Use the email address you used when making the purchase to log in.
   - You should receive a verification code via email to complete the login process.

If You're Still Unable to View Your Order After Logging In:

   1. Clear Your Browser's History and Cookies:

      - Clear your browsing history and cookies on your browser, then try logging in again.

   2. Try a Different Browser:

      - Use a different browser or an incognito/private window (Press SHIFT+CTRL+N) to rule out browser-specific issues.
      - When using incognito mode, ensure all browser extensions are disabled as they can affect page display.

   3. Ensure Your Browser is Up-to-Date:

      We support the following browsers:
      - Google Chrome
      - Mozilla Firefox
      - Apple Safari for MacOS
      - Microsoft Edge
      - Opera
      - Apple Safari for iOS
      - Google Chrome for Android

  4. Try Another Device:

      - Attempt to view your order on a different computer or mobile phone.
      - You can also try using the Shopify Mobile app, which can help rule out device-specific issues.

   5. Check Your Internet Connection:

      - Try a different internet connection (e.g., switch from Wi-Fi to cellular data on your phone).

   6. Review Your Device Settings:

      - Ensure you don't have any firewalls or pop-up blockers enabled, as these can interfere with page loading.

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