Chigee Display Activation Failed

Chigee Display Activation Failed

If you're unable to activate your Chigee Display, please follow the steps below to resolve the issue:

1. Check Your Network Connection

Ensure your device is connected to a stable internet connection.

  • Avoid using Wi-Fi networks with only 1–2 signal bars, as weak signals may cause activation to fail.
  • We recommend using your smartphone’s hotspot for a stronger and more reliable connection during activation.

2. Contact Support if the Issue Persists

If activation continues to fail, please contact CHIGEE Support and include the following information:

Required Information:
  1. Purchase source and order number
    Note: We can only assist customers who purchased from Chigee.com or via Kickstarter.
  2. Device SN code
    • You can find it on the activation screen, or
    • On the back of the product packaging
  3. Country where you're attempting activation
  4. Firmware version (visible in the top-left corner of the activation screen)
Once we receive and verify the above information, we will confirm the issue and assist you further.
Note: Do NOT attempt to bypass the activation process. Doing so may cause the device to become unrecoverable.

⚠️ Important Notes:

  • If you purchased the device from an authorized distributor, please contact them directly for activation assistance.
  • If your device was purchased from a Chinese seller (e.g., via a domestic Chinese platform), please contact your seller directly. Unfortunately, the China version is only designed for use within mainland China and cannot be activated elsewhere. We recommend requesting a return or refund from your original seller.

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