Note: This policy applies to orders placed on chigee.com.
Whether you pay import duties and VAT when your package arrives depends on the warehouse your order ships from and the shipping method you choose at checkout.
Who pays duties and taxes
The table below shows who pays import duties and VAT for each warehouse and shipping method.
Ships from | Shipping method at checkout | Import duties and VAT on delivery |
Germany, US or UK warehouse | DHL DE, FedEx US or DPD UK (Local Tax-Free Shipping) | You don't pay anything on delivery. |
China warehouse | Economy (Tax-Free) or Standard (Tax-Free) | You don't pay anything on delivery. Duties and taxes are included in the shipping cost. |
China warehouse | Priority (DHL/FedEx, Duties Not Included) | You pay the import duties, VAT and customs fees your country charges. |
Which shipping methods you can choose
Economy (Tax-Free) and Standard (Tax-Free) are offered only in countries where we can prepay duties, such as EU countries, the US and the UK. If you don't see them at checkout, they aren't available for your country, and Priority (DHL/FedEx, Duties Not Included) is your option. Tax-free methods take longer to arrive than Priority.
If you chose Priority but a tax-free method is available for your country, we may email you to confirm your choice before we ship.
If you choose Priority (Duties Not Included)
With Priority, the carrier or your country's customs office contacts you to pay import duties, VAT and any handling fee before delivery. Your country sets these amounts, so we can't tell you the cost in advance.
If you refuse to pay or the carrier can't reach you, the package comes back to us, and we deduct both the outbound and return shipping costs from your refund. See Delivery problems: failed, returned, lost or stolen.
Your shipping details
To clear customs, the carrier needs your correct name, address and phone number. We can't ship to APO, DPO or FPO addresses, P.O. boxes or forwarding addresses. Some countries need extra details, such as a tax ID. See Shipping address and customs ID requirements.
FAQs
Do your prices include VAT?
Our product prices don't include VAT. If your order ships from a local warehouse or with a tax-free method, you don't pay VAT on delivery.
Can I add my VAT number to my order?
You can add your VAT number in the address or name field at checkout. We pass it to the carrier for customs clearance.
I chose Priority by mistake. Can I switch to a tax-free method?
If a tax-free method is available for your country, contact us before your order ships to request it. A human support agent must confirm the shipping-method change.