Refused Delivery and Returned Packages
If a package is returned after shipment due to various reasons, including but not limited to:
- Refusal to pay customs duties
- Incorrect address preventing delivery
Customers will be responsible for both outbound and return shipping costs when canceling the order. CHIGEE will deduct these necessary fees from the refund amount.
Related Articles
Return Policy: 30-Day Money Back Guarantee
We understand that sometimes a product may not meet your expectations due to personal preferences. For orders purchased directly from CHIGEE.com, please refer to the warranty terms outlined on this page for warranty coverage. Here's our return policy ...
What should I do if I haven't received my package?
Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home. If your order is past the estimated delivery date or has been marked as delivered but ...
Is the price of the final payment inclusive of Import tariffs?
No, the final price does not include VAT or import taxes for your country/region. Customers are responsible for any potential taxes or duties that may arise. Due to varying customs policies, we cannot guarantee the tax amount. Here's what you need to ...
Customs Duties and Taxes policy
Why doesn't the total price include taxes? Believe us, there is nothing we would love more than to make your shopping experience at CHIGEE as easy as possible. But unfortunately due to the customs policies of different countries, we CANNOT guarantee ...
Important Shipping Policy: No Changes After Dispatch
Due to the special nature of international shipping, once dispatched, we cannot intercept, return, or redirect packages. Address changes are not possible after shipping. Pre-Shipment Responsibilities: • Double-check your shipping address carefully ...