Note: This policy applies to orders placed on chigee.com. For orders bought from a dealer, contact the dealer. If your product is faulty, see Warranty period and coverage.
You can return an unused item for a refund within 30 days of receiving your order. For a change-of-mind return, you arrange and pay for return shipping. For a product quality issue, we cover return shipping.
Which items you can return
You can return an item within 30 days of delivery if it's brand-new and can be resold: unused, undamaged, and in its original packaging with all accessories.
We can't accept a return if the product was damaged by unauthorized use or modification, moisture, foreign objects such as water, oil or sand, or improper installation.
How to start a return
To start a return, contact us within 30 days of delivery and include the following:
Your order number
The items you want to return
The reason for the return
Clear photos of each item and its packaging
Tip: Contact us early in the 30-day window, so there's time to review your request.
After we approve your return, we send you the return address. Don't send items to the address on your shipping label.
Where to send your return
We give you the return address after we approve your return:
EU orders: our Germany warehouse
US orders: our US warehouse
UK orders: our UK warehouse
Other countries: an address we confirm for your order
Ship your return
Ship your return with a trackable service and send us the tracking number. Your refund timeline starts when tracking shows the return delivered to our warehouse.
Who pays return shipping
Who pays return shipping depends on why you're returning the item:
Change of mind: you arrange and pay for return shipping. We don't provide prepaid return labels.
Product quality issue: we cover return shipping.
Refund amount and timeline
For an approved return, we refund the full product price and don't charge a restocking fee. If the returned item has damage or missing parts you didn't tell us about, such as impact marks, scratches, signs of use, or missing packaging or accessories, we reduce the refund based on its condition.
Your refund for a return reaches you about 3 weeks after the return is delivered to our warehouse: about 7 days for us to confirm the return, 1 business day to issue the refund, then 5–10 business days for your bank to post it. See Refund policy for details.
FAQs
Can I get a prepaid return label?
We don't provide prepaid return labels for change-of-mind returns. You can ship your return with any trackable service. If the product has a quality issue, we cover return shipping.
What if my package was refused or couldn't be delivered?
A package that comes back to us because duties were refused or the address was wrong isn't handled as a return. See Delivery problems: failed, returned, lost or stolen for what happens next.