Return Policy: 21-Day Money Back Guarantee

Return Policy: 21-Day Money Back Guarantee

We understand that sometimes a product may not meet your expectations due to personal preferences. For orders purchased directly from CHIGEE.com, please refer to the warranty terms outlined on this page for warranty coverage.
Here's our return policy for such situations:

21-Day Return Period:
We offer a 21-day money-back guarantee, allowing you to request a refund within 21 days of receiving your order.

Eligibility for Refund:
To be eligible for a refund due to personal preferences, the product must be in brand-new condition and suitable for resale. This means it should be unused, undamaged, and returned in its original packaging. As part of the return request process, photo evidence is required to confirm the condition of the product before a return can be approved.

Requesting a Refund:
To initiate a refund request, please contact our customer support team within the 21-day return period. Provide your order details, and we will guide you through the refund process. You can reach us via email at help@chigeego.com or Submit a ticket. 
Please do not return the item(s) to the shipping address. Contact our customer support team for instructions on the return process.

Return Shipping:
The cost of return shipping for personal preference refunds will be the responsibility of the customer. We recommend using a trackable shipping method to ensure your return reaches us safely.

Restocking Fee:
Depending on the condition of the returned product and its packaging, a restocking fee may be applied to cover any costs associated with re-stocking the item.

Refund Amount Confirmation:
Prior to starting the return process, we will provide you with the refund amount that will be issued. This amount will be based on the condition of the returned product and packaging.

Refund Process:
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to your original method of payment within a certain timeframe.

Exclusions from Return:
Products with faults or damages caused by unauthorized use or modification, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation, may not be eligible for return.

Quality Issues:
If the return is due to a product quality issue, we will cover the return shipping costs and provide a full refund.

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