Note: This article applies to orders placed on chigee.com. For orders placed with a dealer or another retailer, contact the seller.
A new tracking number usually shows its first update within 2–3 days. If there's still no update 5 days after you got your tracking number, contact us and we'll check with the carrier.
Track your package
To track your package, enter your tracking number on 17TRACK. 17TRACK works for every carrier we use. You can also track the package on the carrier's own website:
Germany warehouse orders: DHL
US warehouse orders: FedEx
UK warehouse orders: DPD
China warehouse orders: the carrier named in your shipping email
Each package in your order has its own shipping email and tracking number.
Why tracking might not update
Tracking can pause for different reasons, depending on how your order ships.
Orders shipped from our China warehouse
Economy (Tax-Free) and Standard (Tax-Free) shipments from our China warehouse can show few tracking updates before they reach your country. Tracking updates again after the local carrier receives the package.
Customs clearance
A package can stop showing tracking updates while customs in your country clears it.
When to contact us
Contact us with your order number and tracking number if:
There's no tracking update 5 days after you got your tracking number
Tracking shows a delivery problem, such as an exception or a return to sender
If tracking shows your package as delivered but you don't have it, see Delivery problems: failed, returned, lost or stolen.
FAQs
I haven't received a tracking number yet. What should I do?
Most orders ship within 1–2 business days, and we email your tracking number when your order ships. Check your spam folder, and check for any email from us that asks you to confirm details before we ship. See Check your order status and tracking.
Why do I have more than one tracking number?
If the items in your order ship from different warehouses, each package has its own shipping email and tracking number.