Why hasn't my tracking information been updated?
We kindly ask you to wait for 2-3 days after receiving the tracking number and carrier information for the courier company to update the logistics information. If there is no update after 5 days, please send an email to
help@chigeego.com, and we will assist you in contacting the courier company to determine the situation.
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What to Do If I Haven't Received Tracking Number?
1. Self-service order status query 2. Contact CHIGEE Support
Why Can’t I View My Order?
Ensure You're Logged In: - Use the email address you used when making the purchase to log in. - You should receive a verification code via email to complete the login process. If You're Still Unable to View Your Order After Logging In: 1. Clear Your ...
Customs Duties and Taxes policy
Why doesn't the total price include taxes? Believe us, there is nothing we would love more than to make your shopping experience at CHIGEE as easy as possible. But unfortunately due to the customs policies of different countries, we CANNOT guarantee ...
Which countries do you ship to?
We ship to all countries and regions except Mainland China, the Philippines, Japan, and Vietnam. If your country is listed here, we currently do not offer shipping to that location. Please contact us for assistance and information on how to purchase ...
Warranty Period and Coverage
At CHIGEE, we take pride in the quality and reliability of our products. For orders purchased directly from CHIGEE.com, please refer to the warranty terms outlined on this page for warranty coverage. Here's what you need to know about our warranty ...