What should I do if I haven't received my package?
Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home.
If your order is past the estimated delivery date or has been marked as delivered but cannot be located, please contact
our customer support team via email at help@chigeego.com or Submit a ticket
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Wrong / Damaged / Defective Package
We are happy to replace or issue a refund/store credit for any wrong/defective/damaged product we accidentally send out. Here's what you need to know: Documentation: Please take photos of the wrong/defective/damaged package and its contents as soon ...
Why haven't I received a response from the Chigee team?
We typically respond within 1-2 business days. If it's been more than 3 business days, please check: 1、Ensure your entered email address is correct. If your email address is correct, you should receive an auto-reply email from help@chigeego.com with ...
What to Do If I Haven't Received Tracking Number?
1. Self-service order status query 2. Contact CHIGEE Support
Why Can’t I View My Order?
Ensure You're Logged In: - Use the email address you used when making the purchase to log in. - You should receive a verification code via email to complete the login process. If You're Still Unable to View Your Order After Logging In: 1. Clear Your ...
What should I do if my parcel has missing items?
We apologize for any inconvenience caused. It's possible that we accidentally missed some items during the packing process. Please email us at help@chigeego.com and provide photos of the products you received in the package. Once we confirm the ...