What to Do If I Haven't Received Tracking Number?

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• Why hasn't my tracking information been updated?

  If you’re wondering why your package’s tracking information hasn’t been updated, here’s what you need to know: General Waiting Period Typically, courier companies may take 2-3 days to update logistics information after you receive the tracking number ...

• How can I add my VAT number to order?

  You can add your VAT number in the address or name field during checkout. We will ensure your VAT number is provided to the shipping company.

• Why haven't I received a response from the Chigee team?

  We typically respond within 1-2 business days. If it's been more than 3 business days, please check: 1、Ensure your entered email address is correct. If your email address is correct, you should receive an auto-reply email from help@chigeego.com with ...

• Package Not Delivered, Lost, or Possibly Stolen – What to Do

  If your package hasn't arrived, please refer to the situation below that best matches your case: 1. Tracking Shows "Delivered," But You Didn't Receive It First, please double-check the shipping address you provided at checkout. Check around your ...

• What should I do if my parcel has missing items?

  We apologize for any inconvenience caused. It's possible that we accidentally missed some items during the packing process. Please email us at help@chigeego.com and provide photos of the products you received in the package. Once we confirm the ...