What to Do If I Haven't Received Tracking Number?

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• Why hasn't my tracking information been updated?

  We kindly ask you to wait for 2-3 days after receiving the tracking number and carrier information for the courier company to update the logistics information. If there is no update after 5 days, please send an email to help@chigeego.com, and we will ...

• How can I add my VAT number to order?

  You can add your VAT number in the address or name field during checkout. We will ensure your VAT number is provided to the shipping company.

• What should I do if I haven't received my package?

  Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home. If your order is past the estimated delivery date or has been marked as delivered but ...

• Why haven't I received a response from the Chigee team?

  We typically respond within 1-2 business days. If it's been more than 3 business days, please check: 1、Ensure your entered email address is correct. If your email address is correct, you should receive an auto-reply email from help@chigeego.com with ...

• Why Can’t I View My Order?

  Ensure You're Logged In: - Use the email address you used when making the purchase to log in. - You should receive a verification code via email to complete the login process. If You're Still Unable to View Your Order After Logging In: 1. Clear Your ...