What to Do If I Haven't Received Tracking Number?

• Related Articles

• Why hasn't my tracking information been updated?

  We kindly ask you to wait for 2-3 days after receiving the tracking number and carrier information for the courier company to update the logistics information. If there is no update after 5 days, please send an email to help@chigeego.com, and we will ...

• How can I add my VAT number to order?

  You can add your VAT number in the address or name field during checkout. We will ensure your VAT number is provided to the shipping company.

• Why haven't I received a response from the Chigee team?

  We typically respond within 1-2 business days. If it's been more than 3 business days, please check: 1、Ensure your entered email address is correct. If your email address is correct, you should receive an auto-reply email from help@chigeego.com with ...

• Why Can’t I View My Order?

  Ensure You're Logged In: - Use the email address you used when making the purchase to log in. - You should receive a verification code via email to complete the login process. If You're Still Unable to View Your Order After Logging In: 1. Clear Your ...

• Package Not Delivered, Lost, or Possibly Stolen – What to Do

  If your package hasn't arrived, please refer to the situation below that best matches your case: 1. Tracking Shows "Delivered," But You Didn't Receive It First, please double-check the shipping address you provided at checkout. Check around your ...