Why can't I complete my order due to failing the reCAPTCHA on the checkout?
This likely means our system has detected an anomaly with your IP address. Please confirm whether you have a VPN enabled, as that may be causing the issue.
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How to Correctly Fill Out Your Address for Efficient Order Processing
To ensure your order is processed and delivered as smoothly and quickly as possible, please follow these address guidelines: Basic Requirements Personal Information Name: Please use 2-3 words (first and last name) Phone: Must match the destination ...
How to Check My Order Status
Access Your Account： • Visit www.chigee.com • Click "Log in" in the top right corner • Or go directly to https://account.chigee.com/ Log In: • Enter your email address • Use the verification code sent to your email to log in View Order Status: • Once ...
How can I add my VAT number to order?
You can add your VAT number in the address or name field during checkout. We will ensure your VAT number is provided to the shipping company.
Can I modify my order after it has been placed?
Simply email us at help@chigeego.com with your order number and the specific modifications you'd like to make. We recommend reaching out to us promptly after placing your order to ensure timely processing of your modification request. Once an order ...
Package Not Delivered, Lost, or Possibly Stolen – What to Do
If your package hasn't arrived, please refer to the situation below that best matches your case: 1. Tracking Shows "Delivered," But You Didn't Receive It First, please double-check the shipping address you provided at checkout. Check around your ...