Why can't I complete my order due to failing the reCAPTCHA on the checkout?
This likely means our system has detected an anomaly with your IP address. Please confirm whether you have a VPN enabled, as that may be causing the issue.
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Why Can’t I View My Order?
Ensure You're Logged In: - Use the email address you used when making the purchase to log in. - You should receive a verification code via email to complete the login process. If You're Still Unable to View Your Order After Logging In: 1. Clear Your ...
Where Will My Order Ship From?
Global Warehouse Network We maintain four warehouses worldwide - in Germany, USA, UK, and China - to ensure efficient delivery to our global customers. Shipping Warehouse Determination Your shipping location will be determined by: Your country of ...
How to Correctly Fill Out Your Address for Efficient Order Processing
To ensure your order is processed and delivered as smoothly and quickly as possible, please follow these address guidelines: Basic Requirements Personal Information Name: Please use 2-3 words (first and last name) Phone: Must match the destination ...
How to Check My Order Status
Access Your Account： • Visit www.chigee.com • Click "Log in" in the top right corner • Or go directly to https://account.chigee.com/ Log In: • Enter your email address • Use the verification code sent to your email to log in View Order Status: • Once ...
How can I add my VAT number to order?
You can add your VAT number in the address or name field during checkout. We will ensure your VAT number is provided to the shipping company.