Unable to Connect to Android Auto

Unable to Connect to Android Auto

0. Verify Previous Connection History

Check whether your phone has connected successfully before. If it’s your first time, ensure the initial setup was done correctly. If it worked before and suddenly stopped, changes to your phone or device may be causing the issue.

1. Initial Checks

Before resetting anything, please confirm the following:

  • Allow Android Auto to connect to new vehicles in your phone’s settings.

  • Go to Settings > Apps > Android Auto and ensure all necessary permissions are granted.

  • Disable your phone’s personal hotspot.

  • Make sure your Android OS, Android Auto app, and Google Play Services are all up to date.

  • Disable Battery Savers or Optimizations: Set Android Auto to “Unrestricted” in your phone’s battery or app optimization settings.

  • VPN is turned off: VPN services may block communication between your phone and the CHIGEE device.

  • Wi-Fi acceleration is disabled: This feature may use both 2.4GHz and 5GHz channels, which can interfere with the connection.
    You can usually find it here:
    Settings > WiFi Settings > Network Acceleration

  • Your phone supports Android Auto:
    Please note that some brands do not support Android Auto, including: International Huawei / Vivo / Oppo


2. Reset Your CHIGEE Display

On the CHIGEE Display:
Go to Settings > Reset > Confirm Reset
This will restore factory settings and clear any old pairing data.

3. Forget Bluetooth Pairing

On your Android phone:

  • Open Bluetooth settings

  • Forget/unpair all CHIGEE-related Bluetooth

  • Restart your phone (recommended)

4. Wi-Fi and Reconnection Steps

Make sure you're not connected to your own Wi-Fi
Connecting to your personal network will automatically disconnect Android Auto.

5. After completing all the steps above

  1. On the CHIGEE Display, go to Car Link > Android Auto
  2. On your phone, turn on Bluetooth and select the CHIGEE Bluetooth device
  3. Confirm the pairing request on both your phone and the CHIGEE Display

After following these steps, Android Auto should connect successfully.

If the issue continues, please try connecting with a different Android phone from another brand or model to help determine whether the problem is specific to your current device. This kind of cross-testing can quickly rule out phone compatibility issues.

If you still need help, feel free to contact our support team with details including your phone model, Android version, and a short video showing the issue.

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