Unable to Connect My Phone to Chigee Display via Wireless Android Auto

Unable to Connect My Phone to Chigee Display via Wireless Android Auto

If you cannot connect your phone to the Chigee Display via Wireless Android Auto, the problem is usually caused by phone settings, app conflicts, or connection history rather than the Chigee device itself. Follow this step-by-step guide to troubleshoot.

Verify Previous Connection History

  • First-time setup: Make sure you followed the proper pairing process.
  • Previously worked but now failing: Changes in your phone’s system, apps, or network settings may be causing the issue.

Step 1: Confirm Compatibility

  • Ensure your phone supports Wireless Android Auto (most Android 11+ phones support it natively).
  • On your phone, go to:
    Settings > Connected Devices > Connection Preferences > Android Auto → confirm it is enabled.

Step 2: Initial Checks

Before changing advanced settings, do the following:
  1. Reinstall Android Auto: Uninstall and reinstall to clear corrupted app data.
  2. Update software: Ensure Android OS, Android Auto app, and Google Play Services are up to date.
  3. Permissions: Go to Settings > Apps > Android Auto and confirm all permissions are granted.
  4. Allow new vehicles: Enable “Allow Android Auto to connect to new vehicles” in your phone’s settings.
  5. Remove conflicting apps: Disable or uninstall SmartThings or other smart-home controller apps from Android Auto.
  6. Disable Personal Hotspot: Hotspot can block Android Auto wireless connection.
  7. Battery optimization: Set Android Auto to Unrestricted (disable power-saving limits).
  8. Turn off VPN: VPN services may block communication between your phone and Chigee.
  9. Disable Wi-Fi acceleration: This feature (often under Settings > Wi-Fi > Network Acceleration) can cause interference by switching between 2.4GHz and 5GHz.
  10. Phone compatibility: Some phones do not support Android Auto (e.g., international Huawei, Vivo, Oppo).

Step 3: Reset Your CHIGEE Display

On the Chigee Display:

  • Go to Settings > Reset > Confirm Reset
  • This clears old pairing data and restores factory defaults.

Step 4: Forget Bluetooth Pairing

On your Android phone:
  1. Open Bluetooth settings.
  2. Forget/unpair all CHIGEE-related Bluetooth devices.
  3. Restart your phone (recommended).

Step 5: Wi-Fi and Reconnection Steps

  • Ensure your phone is not connected to your personal Wi-Fi; Android Auto requires a direct Wi-Fi link to the Chigee Display.
  • On the Chigee Display: Go to Car Link > Android Auto.
  • On your phone: Turn on Bluetooth, select the CHIGEE-XXXX Bluetooth device.
  • Confirm pairing prompts on both your phone and the Chigee Display.

Cross-Test with Another Phone

If Android Auto still does not connect:

  • Try another phone from a different brand or model.
  • This helps determine whether the issue is device-specific or not.

When to Contact Support

If problems persist after all steps:
  • Collect details including your phone model, Android version, and Chigee Display SN number.
  • Record a short video showing the issue.
  • Contact Chigee Support for further help.