Unable to Connect to Android Auto
When your device is unable to connect to Android Auto, please confirm the following first:
- Ensure your VPN is turned off. VPN services may block communication between your phone and the AIO-5 device.
- Ensure Wi-Fi acceleration is disabled on your phone. Wi-Fi acceleration may occupy both the 5G and 2.4G channels and prevent proper connection. The steps to disable Wi-Fi acceleration vary by phone, but typically found at: 【Settings > WiFi Settings > Network Acceleration】
- Ensure your phone supports Android Auto. We know the following brands do not support Android Auto: Huawei, Vivo, and Oppo.
For Huawei models, you can update your device to the latest version and connect via HiCar.
If you have confirmed the above, please follow these steps:
- Enable 2.4G AP and attempt to reconnect. To enable 2.4G AP: Go to Car link > Settings > Use 2.4G AP.
- Unpair your phone from the device and attempt to reconnect. To unpair: Go to Car link > Settings > Paired Devices.
- Try using a newer phone released in recent years to test whether it is a problem with the phone. The Bluetooth module of some older mobile phones is too old and may cause connection problems.
You can refer to the attached images for detailed instructions.
If you have followed the above steps and are still unable to connect Android Auto, please contact Chigee support for further assistance.
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