Why haven't I received a response from the Chigee team?

Why haven't I received a response from the Chigee team?

We typically respond within 1-2 business days. If it's been more than 3 business days, please check:

1、Ensure your entered email address is correct. If your email address is correct, you should receive an auto-reply email from help@chigeego.com with the subject "Your ticket has been created."
2、Check your spam folder.
3、Send us another email to confirm.