Applies to:
AIO-5 Play for BMW plugged directly into BMW Nav Prep
AIO-6 with BMW Quick-Release Module plugged into BMW Nav Prep
If the CHIGEE Display does not start after connecting to BMW Nav Prep, please follow these steps:
Try connecting the device using a USB-C cable to ensure it is functioning properly.
If the device starts normally with the USB-C cable, verify the following:
Is your BMW navigation mount functioning correctly?
Is it official BMW equipment?
Some BMW Nav cradles may have oxidized contacts, leading to poor spring connections. Try gently sanding the contacts with sandpaper to improve the connection.
You might also try inserting the device into another rider's BMW Nav cradle to determine if the issue is with your cradle or the device itself.
If the device still does not start, please record a video of the issue and contact the CHIGEE support team for assistance.
If the unit does not turn on when powered via USB-C, try a different charging adapter or USB-A to Type-C cable. The adapter's power output might be too high, triggering the device's protection system to limit power input.