If your AIO-6 LTE is not receiving a 4G signal, follow the steps below to identify and resolve the issue.
Requirements for 4G to Work
To use 4G features, make sure that:
1. You have inserted a supported SIM card that works in your country and city.
2. Your device’s Region setting matches your SIM card’s country of registration.
Step 1: Check SIM Card & Activation
1. Insert your SIM card into an unlocked smartphone to confirm it connects to 4G and can access the internet.
2. If using the CHIGEE-provided SIM, confirm it is activated; if using your own SIM, complete any required activation steps with your carrier.
3. After verification, reinsert the SIM card into your AIO-6 LTE and restart the device.
4. If possible, also test with a different SIM card that you know works in your area.
Step 2: Check APN Settings
Some carriers require manual APN (Access Point Name) setup. Contact your SIM provider if you are unsure.
Example: Many European SIM cards use the APN “bicsapn”.
Enter the correct APN, save, and restart the device.
Step 3: Update AIO-6 Firmware & CHIGEE Go App
Update your AIO-6 firmware via Settings > Update.
Update the CHIGEE Go App to the latest version.
Step 4: Check Network Environment
open Settings → About → Network on the device and confirm you see a carrier name and populated Network Strength & Speed. Network Strength is RSSI (dBm)—the closer to 0, the better; ≥ −70 dBm is generally good, −71 to −85 dBm is weak, and < −86 dBm usually means little or no service.
Move your motorcycle outdoors and away from buildings, as indoor, basement, or tunnel use can block 4G signals.
In some regions, 4G signal quality may be weak due to limited carrier infrastructure, even if other areas in the same country have good coverage.
Step 5: Contact Support
If you have completed all steps but still cannot receive a 4G signal, please provide the following to CHIGEE Support:
1. Your country and city
2. A photo of your device’s serial number and firmware version (Settings > About)
3. A screenshot or photo of the Network page (Settings > About > Network)
Our support team will review your setup and assist you in restoring 4G connectivity.