Troubleshoot
Why Does the “Trip” on the Main Screen Always Show 0, No Matter How Long I Ride?
Check for Software Updates: Ensure that your device is running the latest firmware. If not, please update it and then ride for a while to see if the Trip starts recording. Check the GPS Status: The "Trip" on the AIO-5 main screen relies on the ...
Bluetooth Disconnect After CarPlay/Android Auto Connection
When you have both WiFi and Bluetooth enabled and successfully connect to CarPlay/Android Auto, you may notice that Bluetooth disconnects Automatically. This is normal behavior - here's why: How the Connection Works Turn on WIFI and Bluetooth at the ...
SD Card Shows "Needs to be Formatted" or "Format Failed"
1. Check SD Card Specifications We recommend using a high-speed TF card with speed class U3/A2/V30 for best performance. How to Choose the Right Memory Card for Your Motorcycle Dash Cam 2. Verify SD Card Installation Sometimes the error occurs when ...
Unable to Connect to Carplay
When your device is unable to connect to Carplay, please Check restrictions first: Go to Settings > Screen Time > Content & Privacy Restrictions and make sure CarPlay is enabled If you have confirmed the above, please follow these steps: Enable 2.4G ...
Solution: BMW Native Data and Wonder Wheel Control Issues
If you experience issues with BMW native data access, missing data, or wonder wheel control after installing the AIO-5 Play for BMW or CGRC LIN, please follow these steps: 1. Verify BMW Nav Prep Ensure you are using the authentic BMW Nav Prep 5/6. 2. ...
AIO-5 Keeps Rebooting
If your AIO-5 is continuously restarting, follow these troubleshooting steps based on your model: For AIO-5 Lite: 1. Ensure you're running the latest firmware. 2. Remove the SD card and restart to rule out memory card issues. 3. Check the power cable ...
Parking Monitoring, Statistics, and Anti-Theft Alarm Not Working
If your bike's parking monitoring, parking statistics, and anti-theft alarm functions are not working, it may be due to the positive terminal being connected to the ACC, which disables these functions. To restore these functions, please follow the ...
AIO-5 Play Does Not Powering On
The AIO-5 Play can be powered in two ways: 1. Via a USB power bank. 2. Directly from your motorcycle's battery. check more at here. Please confirm if the device fails to power on using both methods: 1. Motorcycle Battery Not Powering Device: If the ...
Built-in GPS Not Working on AIO-5 Play
If the built-in GPS is not working on AIO-5 Play, please follow these steps: 1. Ensure you are in an outdoor environment, as GPS signals can only be received outdoors. 2. Try switching the power source: If you've been using the motorcycle battery, ...
Anti-Theft Alarm Not Working on AIO-5 Play
Please note that for the Anti-theft alarm to function, it needs to be connected to the bike's battery, and the battery voltage must be above 12V to activate this feature.
CarPlay Keeps Disconnecting
If you're experiencing frequent disconnections with CarPlay, it could be due to one of the following reasons: 1. Riding Environment Interference External factors such as strong radio frequencies, high power lines, or other environmental interferences ...
Device Unable to Update to Latest Firmware Version
When performing an OTA upgrade, if your device downloads the firmware update but does not actually update to the latest version, and remains on the old version after the update is supposedly complete with no error message displayed, this issue may be ...
GPS Not Working - "Error" Displayed
If you see an "Error" on the GPS Settings, it indicates that the GPS signal is not being detected. This could be due to a loose connection, a damaged GPS module, or a faulty cable. If you just received your device and encountered this issue, please ...
AIO-5 Staying On After Engine Off
If your AIO-5 remains powered on after shutting off your motorcycle, or requires removing the fuse to turn it off, this indicates a potential issue with the ACC power circuit cable. To resolve this, we recommend inspecting the ACC circuit on the ...
AIO-5 Lite Does Not Powering On
If your AIO-5 Lite is not powering on, please try powering the AIO-5 Lite through the USB Type-C port, located at the bottom of the device next to the SD card slot. Scenario 1: AIO-5 Lite Does Not Power On via USB 1. Check Your USB Port and Power ...
Trouble Connecting to Chigee Go App for Video Download or Device Activation
If you're having trouble connecting to the Chigee Go app to download videos or activate your device, please follow these steps: Refer to the accompanying documentation for connection steps: Device Activation, Video Download Ensure your VPN is turned ...
Black Screen After Firmware Update
If the firmware update fails or the device does not boot up, please follow these steps: 1. Change the file system of an SD card to FAT32 For Windows PC: Use a third party tool like rufus For Mac: Open Disk Utility, then click your SD card > Erase > ...
Unable to receive GPS signals
When your device displays "No GPS signal," it means the GPS connection is intact but hasn't received satellite signals. Here are two checks to help: Check the GPS Module Installation Position Avoid installing the GPS module under any carbon fiber ...
Unable to Connect to Android Auto
When your device is unable to connect to Android Auto, please confirm the following first: Ensure your VPN is turned off. VPN services may block communication between your phone and the AIO-5 device. Ensure your phone supports Android Auto. We know ...
SD Card Not Recognized
If you are using a new SD card for the first time, make sure to format it before using it in the AIO-5 lite. Formatting the SD card allows the device to create a directory structure on the card, aiding in organizing and storing your photos and ...
Lens Malfunction
Please ensure that the installation requirements are met by connecting the cables as specified. Do not use a USB power cable for the power supply, as it may result in insufficient voltage, inadequate power supply, and the lens or even the main unit ...