Power & System Issues
Water Ingress / Black Screen: What to Check and What to Do Next
If your CHIGEE Display has been exposed to water and now shows a black screen / won’t power on, follow the steps below before contacting support. This helps us quickly confirm the cause and determine the correct service path. 1) Stop Using It ...
Sudden Reboot While Riding (CHIGEE Display)
What’s happening Most “restarts while riding” are not hardware faults. A rare software exception can freeze the system; the built-in watchdog then auto-restarts to recover. Step 1 — Update first Go to Settings → System Update and install the latest ...
What Does “Factory Reset” Do? (CHIGEE Display)
Applies to: AIO-5 / AIO-6 / XR-2 and other CHIGEE displays After you perform a Factory Reset: Device settings are restored to defaults (system and feature options). All Bluetooth and Wi-Fi pairing records are cleared. Storage is not formatted. Your ...
Chigee Display Activation Failed
If you're unable to activate your Chigee Display, please follow the steps below to resolve the issue: 1. Check Your Network Connection Ensure your device is connected to a stable internet connection. Avoid using Wi-Fi networks with only 1–2 signal ...
How to Upload Logs for Debugging (Chigee Display)
If you’re experiencing a bug or unexpected behavior on your Chigee Display, please follow the steps below to upload system logs. This helps the CHIGEE engineering team replicate and resolve the issue efficiently. Check the video instruction at here ...
AIO-6 / AIO-5 Play / XR-2 Black Screen Recovery(Backlight On, But Won’t Boot)
If your CHIGEE display shows a backlight when powered on but fails to fully start up, the issue is most likely due to a failed firmware update. In such cases, the system enters a recovery state and cannot complete the boot process. To resolve this ...
CHIGEE Display Does Not Powering On
CHIGEE Displays support multiple power input methods, depending on the model. If your display is not powering on, follow the steps below to identify and resolve the issue. Step 1: Confirm Power Supply First, provide power to the device using any of ...
AIO-5 Lite Black Screen Recovery(Backlight On, But Won’t Boot)
If your AIO-5 Lite shows a backlight when powered on but fails to fully start up, the issue is most likely due to a failed firmware update. In such cases, the system enters a recovery state and cannot complete the boot process. To resolve this issue, ...