Black screen after failed update - AIO-5 Play & XR-2

Black screen after failed update - AIO-5 Play & XR-2

For Windows PC only. This method is not compatible with MacBook.
If your CHIGEE Display stays black and won’t boot properly after a failed firmware update, please follow these steps to recover the device(available for AIO-5 Play & AIO-5 Play BMW & XR-2):

Step 1: Download and Open the USB Recovery Tool

  • Download the recovery package for AIO-5 Play: AIO5 Play_usb
  • Download the recovery package for XR-2: XR2_usb
  • Extract the zip file.
  • Locate the file USBDownloadTool-nopad.exe in the extracted folder.
  • Double-click to open the program.

Step 2: Prepare the Device for USB Mode

  1. Prepare a USB Type-C cable and connect it to your Windows PC.
  2. On the CHIGEE Display unit, press and hold the lock button (located on the right side of the screen).
  3. While holding the button, plug the Type-C cable into the CHIGEE Display. Keep holding the button. The device will enter USB download mode once detected by your PC.

Step 3: Confirm USB Device Recognition on PC

  1. On your Windows PC, open Device Manager: – Press Windows + X and select Device Manager, or – Search for “Device Manager” in the Start menu.
  2. In Device Manager, expand Disk Drives.
  3. Once you see GCREADER USB Device appear under Disk Drives, release the lock button.
  4. The device is now ready for firmware flashing.

Step 4: Flash the Firmware

  1. In the USBDownloadTool window, click Upgrade Firmware.
  2. Wait for the progress bar to complete — this usually takes around 4 minutes.
  3. When you see Reset displayed, the flashing process is complete.


Step 5: Restart the Device

  1. Unplug the Type-C cable from the CHIGEE Display.
  2. Wait for about 10 seconds.
  3. Reconnect the cable and power on the device.
  4. The CHIGEE Display should now boot up normally.

Important Notes


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