CHIGEE Display Does Not Powering On

CHIGEE Display Does Not Powering On

CHIGEE Displays support multiple power input methods, depending on the model. If your display is not powering on, follow the steps below to identify and resolve the issue.

Step 1: Confirm Power Supply

First, provide power to the device using any of the supported methods below. Observe whether the screen backlight turns on:

  1. All CHIGEE models: Direct power cable to motorcycle battery, USB power
  2. AIO-5 Play for BMW, AIO-6 with BMW Quick-Release Module: BMW Navigation Cradle
  3. AIO-6 with CG Quick-Release Module: CG Quick-Release Module (connected to battery)

If the backlight does not turn on, the device may not be receiving power. Try switching to another power method to isolate the problem.

Step 2: Isolate the Power Source Issue

Case 1: Cable/Quick-Release powers on device, but USB does not

Case 2: USB powers on device, but direct battery connection does not

Case 3: USB powers device, but CG Quick-Release does not

  • Possibly either the CG Quick-Release Module or the main power cable is faulty
  • ✅ Test by directly connecting AIO-6 to the motorcycle battery:
    • If the device powers on: the CG Quick-Release Module is faulty → replace it
    • If the device still does not power on: the power cable is faulty → replace the cable

Case 4: BMW Navigation Cradle does not power on device

  • ✅ Try mounting the device on another BMW motorcycle that has a BMW Navigation Cradle installed:
    • If the display powers on: the issue is with your original BMW cradle
    • If it still does not power on: further diagnosis needed
  • ✅ To check whether the BMW Quick-Release Module itself or AIO-6 is faulty:
    • Connect all wiring and run a direct test:
      • Connect the red and yellow wires of the power cable to the battery’s positive terminal
      • Connect the black wire to the battery’s negative terminal
    • If the device powers on: the BMW Quick-Release Module is faulty → replace it
    • If the device does not power on: the issue may be with the main unit itself → replace it

Step 3: If Backlight Turns On — Firmware Recovery

If the screen backlight turns on using any power method, your device is receiving power. If it still fails to boot properly:

If the device still does not start, please record a video of the update steps and send it to CHIGEE Support for review.

Step 4: No Backlight With Any Power Method?

If none of the above power sources result in a backlight turning on:
  • Your display may have a hardware issue
  • ✅ Contact CHIGEE Support and include a video showing:
    • The various power methods you attempted
    • The device showing no signs of life
Our team will assist you further based on your video evidence.

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