Wrong / Damaged / Defective Package
We are happy to replace or issue a refund/store credit for any wrong/defective/damaged product we accidentally send out.
Here's what you need to know:
Documentation:
Please take photos of the wrong/defective/damaged package and its contents as soon as you receive it. This documentation will be essential for processing your claim. You need to notify us within 3 days of receipt of the item(s).
Contact Us:
Reach out to our Customer Service team immediately to report the damage. You can email us at
help@chigeego.com with your order number and photos of the damage.
Resolution Process:
Once we receive your report and documentation, we'll work swiftly to resolve the issue. This may involve sending a replacement item or issuing a refund/store credit, depending on the circumstances.
Shipping Insurance:
In cases of severe damage, we may file a claim with the shipping carrier. Rest assured, we'll do everything we can to ensure you receive a satisfactory resolution.
For further assistance or inquiries, please don't hesitate to reach out to our Customer Service team. Thank you for choosing CHIGEE.
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