Wrong / Damaged / Defective Package
We are happy to replace or issue a refund/store credit for any wrong/defective/damaged product we accidentally send out.
Here's what you need to know:
Documentation:
Please take photos of the wrong/defective/damaged package and its contents as soon as you receive it. This documentation will be essential for processing your claim. You need to notify us within 3 days of receipt of the item(s).
Contact Us:
Reach out to our Customer Service team immediately to report the damage. You can email us at
help@chigeego.com with your order number and photos of the damage.
Resolution Process:
Once we receive your report and documentation, we'll work swiftly to resolve the issue. This may involve sending a replacement item or issuing a refund/store credit, depending on the circumstances.
Shipping Insurance:
In cases of severe damage, we may file a claim with the shipping carrier. Rest assured, we'll do everything we can to ensure you receive a satisfactory resolution.
For further assistance or inquiries, please don't hesitate to reach out to our Customer Service team. Thank you for choosing CHIGEE.
Related Articles
What should I do if I haven't received my package?
Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home. If your order is past the estimated delivery date or has been marked as delivered but ...
Avoid Purchasing AIO-5 from Chinese Retail Channels
When purchasing CHIGEE products from Taobao, JD.com, or offline stores in China, please be aware that these are Chinese versions. Using them outside mainland China may lead to limited functionality. Specifically, features like Android Auto and ...
Refused Delivery and Returned Packages
If a package is returned after shipment due to various reasons, including but not limited to: Refusal to pay customs duties Incorrect address preventing delivery Customers will be responsible for both outbound and return shipping costs when canceling ...
Country-Specific Device Versions and Limitations
CHIGEE products are currently available in four versions: International Version- chigee.com Mainland China Version Japan Version - akeeyo.co.jp Taiwan Version - akeeyo.tw Feature Differences: AIO-5 Lite: The Taiwan version features the Akeeyo brand ...
What should I do if my parcel has missing items?
We apologize for any inconvenience caused. It's possible that we accidentally missed some items during the packing process. Please email us at help@chigeego.com and provide photos of the products you received in the package. Once we confirm the ...