Pricing and Adjustments
CHIGEE reserves the right to adjust product prices displayed in our official store based on market conditions.
We also reserve the right to correct any unintentional pricing errors, which may require us to revoke offers. If a pricing error occurs, we will notify you promptly. You can choose to proceed with the purchase at the corrected price or cancel the order without any additional charges.
Price Guarantee
Our price guarantee applies to products purchased either from Chigee.com or from authorized retailers and sellers.
Eligibility Criteria:
- Time Frame: The price drop must occur within 30 days of your original purchase date.
- Product Match: The guarantee applies only to the same product (identical model, specifications, and condition).
- Refund Amount: Refund = the base price at the time of purchase - the current price displayed.
- Base price = selling price at the time of purchase - any applied digital coupons.
How to Apply for a Price Difference Refund:
- Gather Documentation: Prepare your CHIGEE order number, proof of the price drop (e.g., a screenshot and a link to the product page showing the reduced price)
- Contact Us: Email our support team at help@chigeego.com with your order number, proof of the price drop, and a brief explanation of your request.
- Verification: Our team will verify the price drop, your purchase details, and the retailer’s authorization status.
- Refund Process: Once verified, the price difference will be refunded to your original payment method. Refunds typically take 1-3 business days to process.
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