Purchases & Shipping
Multiple Failed PayPal Payment Attempts
If you're experiencing repeated failed payment attempts through PayPal, here are some potential reasons and suggestions to resolve the issue: Potential Causes 1. Network Connection Issues. 2. Risk control interception in your area. Resolution Steps ...
Important Shipping Policy: No Changes After Dispatch
Due to the special nature of international shipping, once dispatched, we cannot intercept, return, or redirect packages. Address changes are not possible after shipping. Pre-Shipment Responsibilities: • Double-check your shipping address carefully ...
What to Do If I Haven't Received Tracking Number?
1. Self-service order status query 2. Contact CHIGEE Support
How to Check My Order Status
Access Your Account： • Visit www.chigee.com • Click "Log in" in the top right corner • Or go directly to https://account.chigee.com/ Log In: • Enter your email address • Use the verification code sent to your email to log in View Order Status: • Once ...
Why Can’t I View My Order?
Ensure You're Logged In: - Use the email address you used when making the purchase to log in. - You should receive a verification code via email to complete the login process. If You're Still Unable to View Your Order After Logging In: 1. Clear Your ...
Installment Payment Options
Chigee.com currently supports two installment payment options: Klarna and Afterpay. These services allow you to split your payments over time. Please note that we do not support PayPal installment payments at this time.
Country-Specific Device Versions and Limitations
CHIGEE products are currently available in four versions: International Version- chigee.com Mainland China Version Japan Version - akeeyo.co.jp Taiwan Version - akeeyo.tw Feature Differences: AIO-5 Lite: The Taiwan version features the Akeeyo brand ...
Optional Accessories Discount
Discount on optional accessories is available exclusively for customers who purchased through chigee.com, Kickstarter, or Indiegogo. To use the following discount code and receive 15% off, you must place your order using the email associated with ...
Avoid Purchasing AIO-5 from Chinese Retail Channels
When purchasing CHIGEE products from Taobao, JD.com, or offline stores in China, please be aware that these are Chinese versions. Using them outside mainland China may lead to limited functionality. Specifically, features like Android Auto and ...
Why can't I complete my order due to failing the reCAPTCHA on the checkout?
This likely means our system has detected an anomaly with your IP address. Please confirm whether you have a VPN enabled, as that may be causing the issue.
Redeeming Discount Codes & Gift Cards & Store credit
Discount Codes • Enter your discount code on the cart page or checkout page • Codes can only be used once per order • Cannot be combined with other offers or promotions • Codes expire on the specified date CHIGEE Store Credit Once you receive store ...
Beware of Fraudulent Websites Selling Chigee Products
We have recently become aware of fraudulent websites selling counterfeit Chigee products at extremely low prices. These are unauthorized sellers and their products are knockoffs that do not meet Chigee's quality standards. Below are some examples of ...
Lowest Price Guarantee
At Chigee.com, we are committed to providing you with the best possible value. That's why we offer a Lowest Price Guarantee. If you find the same product being sold at a lower price elsewhere, we'll happily refund the difference. Simply send us the ...
Customs Duties and Taxes policy
Why doesn't the total price include taxes? Believe us, there is nothing we would love more than to make your shopping experience at CHIGEE as easy as possible. But unfortunately due to the customs policies of different countries, we CANNOT guarantee ...
How do I purchase Chigee products?
The most convenient way to place an order is by checking out online at chigee.com. Simply click "Add to Cart" on the product(s) you wish to purchase to add them to your shopping cart. You can proceed to checkout with the items in your cart at any ...
Can I modify my order after it has been placed?
Simply email us at help@chigeego.com with your order number and the specific modifications you'd like to make. We recommend reaching out to us promptly after placing your order to ensure timely processing of your modification request. Once an order ...
What should I do if I haven't received my package?
Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home. If your order is past the estimated delivery date or has been marked as delivered but ...
How long does the shipping process take?
In-Stock Orders: Typically ship within 1-2 business days, unless otherwise noted on the product page. A shipping confirmation email will be sent to you once the order has shipped. Pre-Order Products: For pre-order items, please refer to the shipping ...
Why hasn't my tracking information been updated?
We kindly ask you to wait for 2-3 days after receiving the tracking number and carrier information for the courier company to update the logistics information. If there is no update after 5 days, please send an email to help@chigeego.com, and we will ...
What should I do if my parcel has missing items?
We apologize for any inconvenience caused. It's possible that we accidentally missed some items during the packing process. Please email us at help@chigeego.com and provide photos of the products you received in the package. Once we confirm the ...
Do you have retail outlets?
Currently, we have physical stores only in Mainland China, Japan, the Philippines, Thailand, and Norway. Please note that if you reside outside the mentioned countries, we kindly ask you to make your purchase through the Chigee.com. We are actively ...
Is the price of the final payment inclusive of Import tariffs?
No, the final price does not include VAT or import taxes for your country/region. Customers are responsible for any potential taxes or duties that may arise. Due to varying customs policies, we cannot guarantee the tax amount. Here's what you need to ...
Which countries do you ship to?
We ship to all countries and regions except Mainland China, the Philippines, Japan, and Vietnam. If your country is listed here, we currently do not offer shipping to that location. Please contact us for assistance and information on how to purchase ...