If you're unable to activate your CHIGEE Display, please follow the steps below to resolve the issue:
1. Check Your Network Connection
Ensure your device is connected to a stable internet connection.
Avoid using Wi-Fi networks with only 1–2 signal bars, as weak signals may cause activation to fail.
We recommend using your smartphone’s hotspot for a stronger and more reliable connection during activation.
2. Contact Support if the Issue Persists
If activation continues to fail, please contact CHIGEE Support and include the following information:
Required Information:
Purchase source and order number
Note: We can only assist customers who purchased from Chigee.com or via Kickstarter.Device SN code
You can find it on the activation screen, or
On the back of the product packaging
Country where you're attempting activation
Firmware version (visible in the top-left corner of the activation screen)
Once we receive and verify the above information, we will confirm the issue and assist you further.
Note: Do NOT attempt to bypass the activation process. Doing so may cause the device to become unrecoverable.
⚠️ Important Notes:
If you purchased the device from an authorized distributor, please contact them directly for activation assistance.
If your device was purchased from a Chinese seller (e.g., via a domestic Chinese platform), please contact your seller directly. Unfortunately, the China version is only designed for use within mainland China and cannot be activated elsewhere. We recommend requesting a return or refund from your original seller.