Chigee

Shipping · Return  & Warranty · Service

Orders and support

Get the difference back if the chigee.com price of your product drops within 30 days of purchase, and how to claim it.

30-day price guarantee

Check a seller before buying CHIGEE products and find out what to do if you paid a fraudulent website.

Avoid fake websites selling CHIGEE products

Request an electronic invoice with your order number or purchase email, and add your company name or address to it.

Get an invoice for your order

Payment methods we accept on chigee.com, including cards, PayPal and pay-later options, and how to place an order.

Payment methods and how to place an order

Where to apply each one at checkout, how to check your balance, the rules, and the 15% accessory discount for owners.

Use discount codes, gift cards and store credit

What to try when a card or PayPal payment fails, or checkout blocks you with a reCAPTCHA check.

Payment failed or checkout won't complete

We ship to most countries from chigee.com. Countries we don't ship to, and where to find CHIGEE stores and dealers.

Where we ship and where to buy locally

Find CHIGEE dealers near your city or address, check their contact details, and get support for a dealer purchase.

Find an authorized CHIGEE dealer

Payment methods, discounts, invoices and where to buy.

Buying and payments

Request cancellation before dispatch. Our support team confirms the cancellation and explains when your refund will arrive.

Cancel your order

Log in with your order email to see your order status and tracking, what each status means, and where to find your order number.

Check your order status and tracking

Log in with the email you used for the order. What to try if the login code doesn't arrive or your order still doesn't show.

Can't see your order in your account

Request changes to items, your address or shipping method before dispatch, and get confirmation from our support team.

Change your order or shipping address

Manage your order

Where your order ships from, the shipping methods you'll see at checkout, shipping costs and processing times.

Shipping policy

Who pays import duties and VAT depends on where your order ships from and the shipping method you pick at checkout.

Customs duties and taxes policy

What to do if tracking shows delivered but you don't have your package, delivery failed, or your package came back to us.

Delivery problems: failed, returned, lost or stolen

In-stock orders ship within 1–2 business days. How we handle pre-orders, sold-out items and orders that mix both.

When will my order ship?

New tracking numbers take 2–3 days to show updates. Where to track your package and when to contact us.

Why hasn't my tracking information been updated?

How to fill in your name, phone and address so your order isn't delayed, plus the extra details some countries need.

Shipping address and customs ID requirements

Report a missing, wrong or damaged item within 3 days of delivery. What to check first and the photos to send us.

Missing, wrong or damaged items

Shipping times, tracking, customs and delivery issues.

Shipping and delivery

CHIGEE warranty starts on delivery. Check covered purchase channels, warranty length, exclusions and how to request support.

Warranty period and coverage

Return unused items within 30 days of delivery: what qualifies, what to send us, who pays return shipping, and refund timing.

Return policy: 30-day money-back guarantee

When we issue refunds for returns, cancellations and price adjustments, and how long each one takes to reach you.

Refund policy

Transfer the remaining CHIGEE warranty to a new owner after verification, using the original order and product details.

Warranty transfer policy

Return an item, check your refund or get warranty support.

Returns, refunds and warranty

What to expect from automatic emails, Givo and human support, how to request a human reply, and what to check if no reply arrives.

How CHIGEE support works and how to reach a human

Check an unexpected email and ask CHIGEE support to verify it before sharing information or following its instructions.

Verify an email from CHIGEE

CHIGEE content is written in English. Use the English version to check unclear translations and report a translation issue.

Languages and translations on chigee.com

Contact our team, request a human reply and find help.

Contact and help center

Need help with your CHIGEE product or order? Use the chat icon on this page to message our support team.

User Manuals

Smart Displays

About CHIGEE

Replacement Parts

BMW Solutions

Installation Gallery

Dash Cams & Safety

Pressroom

Buy Authentic CHIGEE

Accessories

Rider Reviews

Compare Displays

Support

Shop

Discover

CHIGEE Store

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