If activation fails on your CHIGEE Display, first try a more stable internet connection. If the problem continues, collect the device and purchase details listed below before contacting support.
Try a more stable network
Check that the network has a working internet connection.
Avoid weak Wi-Fi connections with only one or two signal bars.
Try your smartphone's hotspot and repeat the activation process.
If activation still fails
Contact CHIGEE support with the following information:
Purchase source and order number. Activation assistance is available for purchases from CHIGEE.com or Kickstarter; if you bought from an authorized distributor, contact the distributor directly.
Device serial number (SN), shown on the activation screen or the product packaging.
Country where you are attempting activation.
Firmware version, shown in the top-left corner of the activation screen.
A photo or short video showing the activation error, if available.
Do not attempt to bypass the activation process. Doing so may make the device unrecoverable.
Check regional restrictions
Devices intended for mainland China are designed for use within mainland China and may not activate elsewhere. If you purchased a China-region version, contact the original seller about the available options. For purchases from an authorized distributor, ask the distributor for activation assistance.