Note: This applies to orders placed on chigee.com.
You can request cancellation before your order ships. A human support agent must confirm the cancellation. After an order ships, it can't be canceled, but you can return it after delivery under our Return policy.
How to cancel your order
Contact us as soon as possible with your order number and tell us you want to cancel. Your order number starts with CH, for example CH12345. If you're already talking to us, reply in the same conversation.
A member of our support team reviews your request. Our AI assistant, Givo, can't cancel orders, so it passes your request to the team.
Our support team replies to confirm whether your order is canceled.
Tip: If you only want to change an item or your shipping address, ask us to change the order instead. See Change your order or shipping address.
Cancellation fees
We don't charge a cancellation fee when our support team confirms cancellation before your order ships.
Refund for a canceled order
We refund a canceled order to your original payment method within 1 business day after we confirm the cancellation. Your bank then takes 5–10 business days to post it, so allow up to 11 business days in total. See Refund policy for details.
If your order has already shipped
After your order ships, CHIGEE cannot cancel it, stop it or change its delivery details. After it arrives, you can return it within 30 days under our Return policy. For a change-of-mind return, you pay for return shipping.
FAQs
How do I know my order is canceled?
Our support team confirms the cancellation in a reply to your request. You also get our refund email when we issue the refund.