Chigee

Troubleshooting & Recovery

Update the firmware and capture a debug log to help diagnose unexpected restarts on your CHIGEE Display.

CHIGEE Display restarts while riding

Stop using a CHIGEE Display after suspected water ingress and prepare photos and purchase details for a warranty review.

What to do if water enters your CHIGEE Display

Check what a factory reset clears, what formatting deletes and how already-synced AIO-6 ride records are affected.

What does a factory reset do on a CHIGEE Display?

Recover an AIO-5 Lite that has a backlight but will not start after a failed firmware update, using a microSD card.

Recover an AIO-5 Lite with a backlit black screen

Use Windows USB recovery for an AIO-6, AIO-5 Play, AIO-5 Play for BMW or XR-2 that has a backlight but will not start.

Recover a CHIGEE Display with a backlit black screen

Check the supported power source, wiring and screen backlight to narrow down why your CHIGEE Display will not start.

CHIGEE Display won't power on

Check the network connection and try a more stable connection when CHIGEE Display activation fails.

Fix CHIGEE Display activation failure

Capture a CHIGEE Display debug log and provide the serial number and upload time so the team can locate it.

Upload logs for CHIGEE Display troubleshooting

Check your CHIGEE Display's regional version and purchase channel if CarPlay or Android Auto shows an unsupported region.

CHIGEE Display shows an unsupported region for phone mirroring

Power & System Issues

Check GPS status and track recording, then upload debug logs if an AIO-6 GPX route still shows an incorrect location.

Fix an AIO-6 GPX track that shows a straight line or wrong location

Check the AIO-5 Lite external GPS module position and allow 10 minutes for a signal in an open outdoor area.

Fix GPS signal issues on the AIO-5 Lite external GPS module

Check installation, firmware and surroundings, then allow 10 minutes to test a CHIGEE Display's built-in GPS.

Fix GPS signal issues on CHIGEE Displays with built-in GPS

GPS Sensor

Need help with your CHIGEE product or order? Use the chat icon on this page to message our support team.

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