All CollectionsOrders and supportShipping and deliveryShipping and deliveryShipping times, tracking, customs and delivery issues.7 articlesShipping policyWhere your order ships from, the shipping methods you'll see at checkout, shipping costs and processing times.Customs duties and taxes policyWho pays import duties and VAT depends on where your order ships from and the shipping method you pick at checkout.Delivery problems: failed, returned, lost or stolenWhat to do if tracking shows delivered but you don't have your package, delivery failed, or your package came back to us.When will my order ship?In-stock orders ship within 1–2 business days. How we handle pre-orders, sold-out items and orders that mix both.Why hasn't my tracking information been updated?New tracking numbers take 2–3 days to show updates. Where to track your package and when to contact us.Shipping address and customs ID requirementsHow to fill in your name, phone and address so your order isn't delayed, plus the extra details some countries need.Missing, wrong or damaged itemsReport a missing, wrong or damaged item within 3 days of delivery. What to check first and the photos to send us.
