During the use of the AIO-6 Display, some users may have questions regarding 4G network connectivity, data upload frequency, communication during shutdown, parking monitoring, and low-battery behaviors. Common questions include:
Why isn't data uploaded continuously in real-time while riding?
Does the device still use the 4G network after it is turned off?
How do vibration-triggered recording and reporting work when parked?
Why does the device stop networking or enter sleep mode when the voltage drops?
These issues often stem from a lack of understanding regarding the device's operating logic and usage scenarios, rather than product defects.
The AIO-6 is not a communication device designed to be "always-on" with unlimited power. It is an automotive-grade smart terminal installed on a motorcycle. It must strike a reasonable and restrained balance between battery safety, vehicle power stability, device reliability, data validity, and long-term service life.
Therefore, the AIO-6 was designed with a dynamic 4G operating strategy based on voltage status, vehicle conditions, and usage scenarios:
While Riding: Prioritizes data integrity and the riding experience.
Parked/Shutdown: Controls networking frequency to avoid unnecessary drain on the vehicle battery.
Low Voltage: Proactively enters low-power protection when voltage nears the safety threshold to prevent battery over-discharge or starting failure.
Safety Permitting: Performs parking monitoring, vibration wake-up, and key status reporting only when conditions are safe.
This document clarifies the actual operating behavior of the AIO-6 under different voltage, operating, and network states to help users establish correct usage expectations and make reasonable settings.
I. Protection Voltage Rules
Note: The "Protection Voltage" referred to below indicates the currently active low-battery protection threshold.
AIO-6 MAX Version
AIO-6 LTE Version
II. Riding Data Upload (AIO-6 LTE Only)
III. Timed Upload in Shutdown State (AIO-6 LTE Only)
After the device is turned off, the 4G module uploads status data once every 3 hours.
Prerequisites:
Battery voltage is higher than the protection voltage.
The power cable's positive and negative poles are connected to a constant power source (VCC).
When Voltage ≤ Protection Voltage:
The system enters low-power protection and reports a Low Battery Information message to the App once.
It then stops uploading data.
The App status bar will display the Low Battery Sleep icon.
IV. Vibration Alarm & Recording
Trigger Conditions: "Parking Monitoring" is enabled, and battery voltage is higher than the protection voltage.
Upon detecting vibration, the device automatically wakes up and begins recording.
Simultaneously, it uploads a vibration alarm message (LTE Version only; requires "Vibration Alarm" to be enabled in the App, Default: On).
This function is disabled when voltage is lower than the protection voltage.
Continuous Vibration Rules:
Within 75 seconds: If continuous vibration is detected, the device remains active, will not shut down, and continues recording until low-voltage protection is triggered.
No vibration for 75 seconds: The device enters sleep mode.
Transport Mode Warning:
Please turn off the "Vibration Recording" function when transporting/shipping the vehicle.
Otherwise, the device may continuously wake up and record until the battery voltage drops to the low-voltage protection state.
V. Live Streaming / Network Anomalies (AIO-6 LTE Only)
Explanation of Live View Issues
When using the live streaming function of the AIO-6 LTE unit, some users may encounter issues such as failure to enter the stream, automatic exit after entering, or failure to load the video. These phenomena are rarely device faults but are usually caused by the network environment, power status, or operational limitations. Below are common causes and troubleshooting steps:
1️⃣ Poor Network Signal Quality (Most Common)
In some environments, even if the CHIGEE GO App shows the device as "Online," the actual 4G network quality may be insufficient. Common scenarios include:
In this scenario:
The device remains online.
However, upon entering the live stream, the system will automatically exit because network conditions cannot be met.
How to Check:
In the location where streaming fails, go to the device's [Network] page to view signal strength.
If the signal value is < -70 dB, network instability is likely, leading to connection failures or streaming anomalies.
Suggestions:
Move to an area with a more stable signal and try again.
Avoid using the live streaming feature in underground garages, tunnels, mountainous areas, or dense high-rise zones.
2️⃣ Battery Voltage is Too Low (Device in Low-Power Sleep)
When the vehicle battery voltage drops below the protection voltage:
The device automatically enters Low Battery Sleep Mode.
The App status bar displays the Low Battery Sleep icon.
In this state, Live Streaming is unavailable.
Suggestion: Wait until the voltage returns to a safe range and the device exits sleep mode before attempting to use live streaming.
3️⃣ Power Connection Abnormality (No Constant Power/VCC)
If VCC (Constant Power) is not connected or wired incorrectly, the device will lose power immediately when the vehicle is turned off. This results in:
The device failing to start or wake up normally.
Live streaming being unavailable.
The App showing the device as Offline immediately after the vehicle power (ACC or main power) is cut.
How to Check:
Turn off the ACC (ignition). If the device shows a Shutdown Countdown, this usually indicates VCC is powered correctly.
Recommended Method: Use a multimeter to measure the Red VCC Wire to ensure it still has power after the ACC is turned off.
(Ensure that the bike's main power cut-off or incorrect wiring isn't killing power to the VCC line).
4️⃣ Data Plan Expiry or Insufficient Data
Live streaming relies on LTE data services. You cannot stream if the SIM card has the following issues:
Service validity has expired.
Data is exhausted, the account is in arrears, or the card is frozen.
Please check in the CHIGEE GO App: