Solution: BMW Native Data and Wonder Wheel Control Issues

Solution: Activate the SA 272 for BMW Wonder Wheel Control Issues

If you're unable to access BMW Wonderwheel control, please refer to this page to verify your setup.
If everything is correctly connected and the issue persists, we recommend activating Navigation Software (Option 272) to enable Wonderwheel functionality.
Note: Navigation Software (272) is related to enabling Wonderwheel control. It is not required for native BMW data reading.

When does this apply?

If you're using one of the following methods to connect and your BMW is listed as eligible for Navigation Software (272) activation:
  1. CGRC LIN connected to the BMW 3-pin Nav port
  2. AIO-5 Play for BMW plugged directly into BMW Nav Prep
  3. AIO-6 with BMW Quick-Release Module plugged into BMW Nav Prep

How to Identify?

If your BMW shows the “TFT~Nav” logo on the dashboard:
→ Wonderwheel control should be functional once connected.

If your bike does not show the “TFT~Nav” logo:
→ This typically means SA 272 / Option 272 was not activated from the factory.

Special Note:
BMW motorcycles with analog (mechanical) dashboards will not display a "TFT~Nav" logo and cannot support this function.
Follow the steps below

0. Inspect Your BMW’s Electrical System

Check the overall condition of your motorcycle’s electrical system:

  • Ensure the ECU (Engine Control Unit) is functioning properly.
  • Verify the battery voltage is stable and sufficient.
  • Look for any intermittent wiring issues or loose connections that could disrupt communication between the Nav Prep and the display.

Even small fluctuations in power or unstable ECU signals can cause problems with powering the device or accessing functions like Wonder Wheel control and native data reading.

1. Verify BMW Nav Prep 5/6 Authenticity

Make sure your motorcycle is equipped with an authentic BMW Nav Prep 5 or Nav Prep 6 cradle. Aftermarket or modified cradles may cause power or data communication issues.

2. Check Settings: RC Type Selection

  1. If you are using CGRC CAN/LIN, go to Settings > Features > RC, and set the RC Type to "CGRC".
  2. If you are using the BMW Navigation Cradle, select "Nav" as the RC Type instead.

3. Solutions

  • Activate SA 272 / Option 272 through a BMW dealer or authorized service center.
  • Alternatively, if activation is not possible, consider using a CGRC CAN module, which enables Wonderwheel control through a different communication protocol.

Activate Preparation for navigation system (SA 272 / option 272)

Prerequisites:

  1. Ensure your BMW Navigator Cradle is Nav5/6.
  2. Ensure the BMW Prep and CHIGEE display are powered on during the update process to prevent failure.

Steps to Resolve:

Please visit your local BMW service center and explain that you need to use the BMW Nav Prep and control it with the handlebar rotary knob. Request activation of SA 272 / Option 272 and an update of the BMW Nav Prep firmware. 
  1. Locate 3-Pin Interface: Use ISTA to diagnose the BMW and verify the presence of a 3-pin interface (X740*1B). 
  2. Connect Computer to OBD: Connect your computer to the BMW's OBD port.

Reference Diagrams: Refer to the provided diagrams for guidance on the necessary equipment.





Reference articles from BMW：
BMW Motorrad presents the ConnectedRide Cradle
In conjunction with the BMW Motorrad Connected app and the Connectivity equipment, can I continue to use the BMW Motorrad Multi-Controller for operating the BMW Navigator?

Notes
We recommend finding another BMW rider with a BMW Navigator Cradle to test your device on their motorcycle. This will help you determine whether the issue lies with CHIGEE or your BMW Navigator Cradle.
If you still experience issues with wonderwheel control after following these steps, the BMW Navigator Cradle or Nav connector may be damaged and require replacement. 

    • Related Articles

    • Solution: BMW Data Reading Issues

      BMW data reading relies on the BMW Nav interface transmitting ECU data to the CHIGEE Display. If the CHIGEE Display powers on or responds to Wonderwheel control but fails to read data, this usually indicates an issue with your BMW ECU or Nav Prep, ...

    • Is the AIO-5 Play BMW version compatible with my BMW?

      The AIO-5 Play for BMW is specifically designed for motorcycles equipped with BMW’s Nav Prep 5/6. It connects directly to the Nav Prep cradle and is powered by your BMW’s electrical system — no additional wiring is needed. As long as your motorcycle ...

    • Can I add camera to AIO-5 Play for BMW?

      Integrating additional cameras into the AIO-5 Play for BMW is not feasible due to the following reasons: 1. Power Limitations: The AIO-5 Play for BMW is powered through the BMW Nav Prep cradle. While this power supply adequately supports the display, ...

    • Native Wonder wheel control with the AIO-5 Play for BMW

      The AIO-5 Play for BMW seamlessly integrates with your motorcycle's Wonder Wheel, allowing you to control both the BMW TFT and the AIO-5 Play interface. Here's how it works: The top-left corner of the CHIGEE display indicates the current control ...

    • Important Notice: CGRC CAN Required for Wonder Wheel Control in Specific BMW Models

      When integrating the AIO-5 Play for BMW with certain BMW motorcycles, some models require extra CGRC CAN module for full functionality. Affected Models: • 2011-2021 K1600 series • 2016-2017 R1200 RT • 2020 R1250 RT Some models have unique control ...