Some BMW motorcycles marked as compatible with native Wonder Wheel Control in our compatibility chart may still fail to activate Wonder Wheel control on the CHIGEE Display.
This issue can be caused by BMW cradle pins, CHIGEE settings, or the BMW electrical system itself — not just the display.

Please follow the steps below to identify and resolve the issue:

Step-by-Step Troubleshooting

1. Check for the “TFT~Nav” Logo on Your TFT Dashboard

1. Long press the "Menu Up" button on the BMW Wonderwheel until the screen changes to the Navigation interface.
   
2. You can also go to Settings > Features / Peripheral > RC(remote controller) on your CHIGEE Display and select Nav (instead of CGRC). Enable Vertical Scrolling to support full control.
   
1. ❗ If you’re using a CGRC CAN or LIN module instead, set RC Type to CGRC.

BMW motorcycles with analog (mechanical) dashboards will not display a "TFT~Nav" logo and cannot support this function.

2. Check the Physical Mounting & Cradle Pins

1. Firmly press the CHIGEE Display into the BMW Navigation Cradle.
   
2. Use the BMW cradle key to lock the display into place.
   
3. Observe whether the "TFT~Nav" logo appears on the screen.
   

If the logo appears only after pressing firmly or locking the unit, it’s likely that the BMW cradle's pin contacts are worn or corroded.This could result in sufficient power but insufficient data transmission for Wonder Wheel Control.

✅ Solution: Consider replacing your BMW Navigation Cradle.

3. Verify BMW Nav Prep 5/6 Authenticity

Make sure your motorcycle is equipped with an authentic BMW Nav Prep 5 or Nav Prep 6 cradle. Aftermarket or modified cradles may cause power or data communication issues.

Test on Another BMW

Try installing your CHIGEE Display on another BMW motorcycle with a known working BMW Navigation Cradle.

If Wonder Wheel control works on the second bike: Your original BMW cradle or bike wiring may be faulty.

4. Inspect Your BMW’s Electrical System

Please consult your BMW dealer to check the overall condition of your motorcycle’s electrical system:

• Ensure the ECU (Engine Control Unit) is functioning properly.
• Verify the battery voltage is stable and sufficient.
• Look for any intermittent wiring issues or loose connections that could disrupt communication between the Nav Prep and the display.
  

Even small fluctuations in power or unstable ECU signals can cause problems with powering the device or accessing functions like Wonder Wheel control and native data reading.

• Activate SA 272 / Option 272 through a BMW dealer or authorized service center. According to official BMW information, operating the Navigator via the BMW Motorrad Multi-Controller requires the option “Preparation for Navigation Device” (SA 272).
• Alternatively, if activation is not possible, consider using a CGRC CAN module, which provides Wonder Wheel control using a separate interface, independent of the BMW cradle.