Chigee

Troubleshooting & Recovery

Check firmware and power conditions when your CHIGEE Display suddenly reboots during a ride, and learn when to upload debug logs.

CHIGEE Display restarts while riding

Check a CHIGEE Display that shows a black screen after water exposure, and prepare the details needed for support.

What to do after water exposure or a black screen

See which settings and pairings a factory reset clears, what it keeps, and what to check before resetting.

What does a factory reset do on a CHIGEE Display?

Use the supported SD-card recovery process when an AIO-5 Lite shows a backlight but does not boot after a failed firmware update.

Recover an AIO-5 Lite with a backlit black screen

Use the Windows USB recovery tool for supported CHIGEE Display models that show a backlight but won't finish booting.

Recover a CHIGEE Display with a backlit black screen

Check the power source, cable and battery connection when your CHIGEE Display does not turn on.

CHIGEE Display won't power on

Check the network connection and try a more stable connection when CHIGEE Display activation fails.

Fix CHIGEE Display activation failure

Enable debug mode, reproduce the issue and upload system logs so the CHIGEE team can investigate.

Upload logs for CHIGEE Display troubleshooting

Mainland China and Southeast Asia versions have regional restrictions; choose an international CHIGEE Display for worldwide use.

CarPlay and Android Auto show an unsupported region on the CHIGEE Display

Power & System Issues

Check GPS status and track recording, then upload debug logs if an AIO-6 GPX route still shows an incorrect location.

Fix an AIO-6 GPX track that shows a straight line or wrong location

Check external GPS module placement, surroundings and signal behavior when the AIO-5 Lite has no GPS signal.

Fix GPS signal issues on the AIO-5 Lite external GPS module

Troubleshoot built-in GPS on the AIO-5 Play, AIO-6 and XR-2 by checking firmware, mounting position and signal conditions.

Fix GPS signal issues on CHIGEE Displays with built-in GPS

Check firmware and GPS status when the AIO-5 Play Trip value stays at 0 during a ride.

Why the trip reading stays at 0 on the AIO-5 Play

GPS Sensor

Need help with your CHIGEE product or order? Use the chat icon on this page to message our support team.

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