We understand that circumstances may change, and you may need to cancel your order. Here's everything you need to know about cancellations:
Cancelling an Order:
If you wish to cancel your order, please contact our customer support team as soon as possible. Provide your order number and related details, and we will assist you in the cancellation process. Please note that orders can only be cancelled if they have not been shipped.
Deadline for Cancellations:
We recommend reaching out to us for cancellation requests promptly after placing your order. Once your order has been processed and shipped, it cannot be cancelled.
No Fees for Cancellations:
There are typically no fees associated with cancelling your order before it has been shipped. However, once your order has been dispatched, it is subject to our standard return and refund policy.
Refund Method:
Refunds will be issued to the original payment method used for the purchase.
Refund Processing Time:
The time it takes for the refund to be processed may vary depending on your bank's processing time. Typically, refunds are processed within 2-5 business days.
How to Contact Us:
To initiate a cancellation or if you have any questions regarding cancellations, please contact our customer support team via email at
help@chigeego.com or
Submit a ticketOur dedicated team is here to assist you every step of the way.