CarPlay Keeps Disconnecting

CarPlay Keeps Disconnecting

If you're experiencing frequent disconnections with CarPlay, it could be due to one of the following reasons:

1. Riding Environment Interference
External factors such as strong radio frequencies, high power lines, or other environmental interferences can disrupt the CarPlay connection.

2. Phone's Low Power Mode Enabled
Low Power Mode on your iPhone reduces background activities and may cause CarPlay to disconnect frequently. Ensure that Low Power Mode is disabled.

3. 5GHz Interference
The 5GHz wireless connection between the iPhone and Chigee is more susceptible to radio interference compared to the 2.4GHz connection. Switching to the 2.4GHz band may help stabilize the connection.


4. Recent iPhone Update
iPhone updates can reset settings to their defaults. After an update, check the following:
Go to Settings > Do Not Disturb and ensure the 'Car' option is not enabled. This setting disconnects all connections when your phone detects you're driving.
Check for any other settings that might have reverted to default and could be affecting CarPlay.

5. Connected to 'Chigee-XXXX' Instead of 'Chigee-XXXX LE'
CHIGEE-xxxx is used for carplay or android auto connection. CHIGEE-xxxx LE is used for IOS ANCS connection. Ensure your iPhone is connected to 'Chigee-XXXX' instead of 'Chigee-XXXX LE'. 

6. Complete Reset Process

--On your iPhone:
  1. Go to Settings > Bluetooth and forget all Chigee-related Bluetooth devices
  2. Go to Settings > General > CarPlay and forget all Chigee-related devices
--Reset your device:
  1. Restart your iPhone
  2. Turn off WiFi
  3. Reconnect Bluetooth
  4. Reset your CHIGEE device
  5. Change your phone's Bluetooth name
  6. Reconnect to your Chigee device

Additional Troubleshooting Steps:
1. Check for iOS Updates
2. Potential User-Provided Solution
A user has shared a potential solution that might help you fix Wireless CarPlay issues on iOS 16 and iPhone 14. You can follow the steps provided in the article here:

By following these troubleshooting steps and suggestions, you should be able to improve your CarPlay connection and reduce the frequency of disconnections. If the issue persists, consider contacting CHIGEE SUPPORT for further assistance.






    • Related Articles

    • How to Choose Between AIO-5 Lite, Play, and Play BMW Edition?

      The AIO-5 series is CHIGEE's premium product line, designed to integrate CarPlay and Android Auto into your motorcycle experience. Each model offers unique features tailored to meet different riders' needs. This article provides a brief comparison, ...
    • Install AIO-5 Lite / AIO-5 Play

      We have created an instructional video detailing the installation process. Please enable English subtitles for step-by-step instructions. Additionally, you have the option to use automatic translation for convenience. To enhance your experience with ...
    • User manual for AIO-5 lite & Play & XR-2 & Optional

      Download - User manual Manual for AIO-5 Lite Manual for AIO-5 Play Manual - AIO-5 Play for BMW Manual for XR-2 Manual for CGRC LIN Manual for CGRC CAN Manual for MFP0089 Wireless Remote Control Manual for MFP0019 External Tire Pressure Sensor Manual ...
    • AIO-5 Keeps Rebooting

      If your AIO-5 is continuously restarting, follow these troubleshooting steps based on your model: For AIO-5 Lite: 1. Ensure you're running the latest firmware. 2. Remove the SD card and restart to rule out memory card issues. 3. Check the power cable ...
    • Does AIO-5 have built-in APP?

      No, AIO-5 Lite & Play does not have built-in APP. It operates by mirroring your phone's content to AIO-5 using Bluetooth and Wi-Fi, primarily through CarPlay or Android Auto. In theory, if your phone's APP supports CarPlay or Android Auto, you can ...