CarPlay Keeps Disconnecting
If you're experiencing frequent disconnections with CarPlay, it could be due to one of the following reasons:
1. Riding Environment Interference
External factors such as strong radio frequencies, high power lines, or other environmental interferences can disrupt the CarPlay connection.
2. Phone's Low Power Mode Enabled
Low Power Mode on your iPhone reduces background activities and may cause CarPlay to disconnect frequently. Ensure that Low Power Mode is disabled.
3. Connected to 'Chigee-XXXX' Instead of 'Chigee-XXXX LE'
CHIGEE-xxxx is used for carplay or android auto connection. CHIGEE-xxxx LE is used for IOS ANCS connection. Ensure your iPhone is connected to 'Chigee-XXXX' instead of 'Chigee-XXXX LE'.
4. Complete Reset Process
--Reset your CHIGEE device:
- Reset your CHIGEE device on Setting > Reset
--On your iPhone:
- Go to Settings > Bluetooth and forget all Chigee-related Bluetooth devices
- Go to Settings > General > CarPlay and forget all Chigee-related devices
- Turn off Wi-Fi (Make sure you are not connected to a wifi network)
- Reconnect Bluetooth and click "Pair" - “Allow” - “Turn on WLAN & Connect”. Important: Do not click "Use Bluethooth Only"
- Restart your iPhone
- Then start reconnect to your Chigee device
5. 5GHz Interference
The 5GHz wireless connection between the iPhone and Chigee is more susceptible to radio interference compared to the 2.4GHz connection. Switching to the 2.4GHz band may help stabilize the connection.
6. Recent iPhone Update
iPhone updates can reset settings to their defaults. After an update, check the following:
Go to Settings > Do Not Disturb and ensure the 'Car' option is not enabled. This setting disconnects all connections when your phone detects you're driving.
Check for any other settings that might have reverted to default and could be affecting CarPlay.
Additional Troubleshooting Steps：
1. Check for iOS Updates
2. Potential User-Provided Solution
A user has shared a potential solution that might help you fix Wireless CarPlay issues on iOS 16 and iPhone 14. You can follow the steps provided in the article here：
By following these troubleshooting steps and suggestions, you should be able to improve your CarPlay connection and reduce the frequency of disconnections. If the issue persists, consider contacting CHIGEE SUPPORT for further assistance.
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