Issue Overview: If you view your ride data (GPX) on the AIO-6 device or the CHIGEE GO App and find that the map track appears as a single straight line, or the coordinates are significantly offset from your actual route, please follow the standardized troubleshooting steps below.

Step 1: Preliminary Software Self-Check

Before proceeding with deep diagnostics, ensure your system is running the latest software environment, as many known issues have been resolved in recent updates:

• AIO-6 Firmware: Go to Settings → Update → Check Test Version (blue text), and update the firmware to version 2.0.5 or above. This should help resolve the issue in most cases.
• CHIGEE GO App: Visit the App Store or Google Play to ensure the app is updated to the latest version.

Step 2: Information Gathering

If the issue persists after updating, please collect the following key information. This data is crucial for our technical team to pinpoint the cause:

1. Device Model: AIO-6 Max or AIO-6 LTE.
2. Phone Details: Phone model (e.g., iPhone 15 Pro) and OS version (e.g., iOS 18.2).
3. Country/Region: Your current location (e.g., Valencia, Spain).
4. Required Evidence (Screenshots/Videos):
   • On Device: Screenshot of the "Ride Tracking Statistics" screen on the AIO-6.
   • In App: Screenshot of the map showing the straight line or abnormal trajectory.
   • GPS Status: Screenshot of the GPS status interface on the AIO-6 (to check signal health).

Step 3: Uploading Debug Logs

1. Enable Debug Mode:
   • On the AIO-6 Home Screen, tap the time display area in the top right corner 10 times consecutively.
   • In the pop-up window, select "Confirm Enter Debug Mode". The device will restart automatically.
2. Reproduce the Issue:
   • After restarting, a red debug icon will appear at the top of the screen.
   • Navigate to the "Ride Tracking Statistics (GPX)" screen and stay on the page showing the abnormal track.
3. Upload Logs:
   • Tap the red debug icon at the top of the screen.
   • In the pop-up window, click "Upload Logs".
   • The device will search for Wi-Fi (or connect via mobile hotspot) and begin uploading until the "Upload Successful" notification appears.

⚠️ Important Reminder: After a successful upload, you must record and provide your Device Serial Number (SN) and the approximate Upload Time.

Step 4: Submit Feedback

Please send all collected information, including screenshots, SN code, and upload time, to our customer support team.

Note: This information helps our engineers quickly locate relevant files in our database and conduct an accurate diagnostic analysis to provide a solution.