Note: This policy applies to CHIGEE products bought on chigee.com, Amazon, Kickstarter or Indiegogo. For dealer purchases, follow the dealer's warranty terms.
You can transfer the remaining CHIGEE warranty when you sell or give your product to someone else. A human support agent must verify and approve the transfer.
Prepare the original purchase details
The new owner needs the following information to request a warranty transfer:
The original order number
The original owner's name and email address
A screenshot of the original order confirmation email
The product serial number, matching the original order
Request the transfer
The new owner contacts us with the purchase details and product serial number.
Our support team checks the details.
Our support team confirms whether the warranty transfer is approved.
The warranty transfer takes effect only after our support team approves it.
Remaining warranty coverage
The warranty period starts on the original package delivery date. A transfer gives the new owner the remaining coverage and does not restart the warranty period.
The original warranty terms continue to apply. See Warranty period and coverage.
FAQs
Does selling the product restart its warranty?
Selling or giving away a CHIGEE product does not restart the warranty. The new owner receives the remaining coverage after our support team approves the transfer.
Can a dealer purchase use this transfer process?
For a product bought from a dealer, contact that dealer about its warranty and transfer terms.