You can add a used CHIGEE Display to your CHIGEE GO App account once it's unbound from the previous owner's account. Until then, the CHIGEE GO App shows the message "This device is already bound" because each CHIGEE Display can be bound to only one account at a time.
Important: Resetting a used CHIGEE Display to factory settings doesn't remove the previous owner's binding.
Ask the previous owner to unbind it
The fastest way to free a used CHIGEE Display is for the previous owner to unbind it in their CHIGEE GO App, using the steps in Unbind a CHIGEE Display from your CHIGEE GO App account. If you bought the motorcycle from a dealer, ask the dealer to contact the previous owner.
As soon as the previous owner unbinds the used CHIGEE Display, open the CHIGEE GO App, tap Add Device, select your model and scan the SN code.
Ask CHIGEE Support to unbind it
If the previous owner can't unbind the used CHIGEE Display, CHIGEE Support can unbind it after we verify where it came from. Contact us with one of the two sets of documents below.
Option 1: Details from the previous owner
Send either of the following details about the previous owner's purchase or account:
Original order: the order number and where the CHIGEE Display was bought
Previous account: the email address the previous owner used in the CHIGEE GO App
Option 2: Your own purchase document
If you don't have the previous owner's details, send both of the following:
Purchase document: the dealer invoice or the used motorcycle sales contract
Serial number photo: a photo of the CHIGEE Display showing its serial number (SN). On the CHIGEE Display, go to Settings > About. See Find your CHIGEE serial number (SN).
You don't need to send screenshots from the CHIGEE GO App, because the used CHIGEE Display isn't in your account yet.
If you have no documents
Having the motorcycle or the used CHIGEE Display in your possession isn't enough on its own. Without the previous owner's details or a purchase document, CHIGEE Support can't unbind a used CHIGEE Display.
After you send the documents
CHIGEE Support usually unbinds a used CHIGEE Display within 2 business days after receiving complete documents, and lets you know when it's done. Then open the CHIGEE GO App, tap Add Device, select your model and scan the SN code to add the CHIGEE Display to your account.
FAQs
Can I use a used CHIGEE Display before it's unbound?
You can use CarPlay and Android Auto on a used CHIGEE Display before it's unbound, because they don't need the CHIGEE GO App. Features that need the CHIGEE GO App, such as downloading dashcam footage and 4G Live on the AIO-6 LTE, work only after the CHIGEE Display is bound to your account.
Does the warranty transfer to me?
The remaining CHIGEE warranty can transfer to a new owner for CHIGEE Displays bought on chigee.com, Kickstarter or Indiegogo. See Warranty transfer policy for the documents needed.