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Request help with weak or unstable AIO-6 LTE signal

Request remote network optimization for a CHIGEE or own SIM, with your location, symptoms and available carrier choices.

Weak or unstable AIO-6 LTE 4G service can depend on local carrier coverage. If the connection works but remote functions lag or drop, contact us to check whether remote network optimization can help.

When network optimization can help

The AIO-6 LTE selects networks using a Public Land Mobile Network (PLMN) priority list. A preferred carrier may have weaker coverage than another available carrier at your location.

Remote optimization supports both CHIGEE-provided SIMs and your own SIM. Our team can adjust network priority and trigger a network rescan where the SIM and local network offer an alternative carrier. Carrier access depends on the SIM plan, roaming permissions and coverage; an adjustment cannot create access to an unsupported network.

  • The signal often stays at 1–2 bars or disconnects.

  • Remote vibration alerts or 4G Live are delayed or unreliable.

  • The AIO-6 LTE works well in one location but poorly in another.

If no alternative operator is available to your SIM in that region, changing network priority will not help. If there is no connection at all, start with the no 4G connection checks.


Send an optimization request

Contact us with the following information for your AIO-6 LTE.

  • Serial number from Settings > About

  • Country and city

  • Whether the issue is persistent or happens only in certain areas

  • Symptoms, such as one signal bar or failure to open 4G Live

  • The connected operator, if known

  • The local operator that works better, based on your phone or local experience

  • Whether you use a CHIGEE SIM or your own carrier’s SIM

After the remote adjustment and network rescan, check the signal and test the affected remote feature at the same location. If there is no improvement, send us the result so we can review the next step.


Operator reference table

The table below preserves the country and operator references for the AIO-6 LTE optimization service. Operator names can differ from retail brands. Contact us to confirm which choices your actual SIM can use; a listed operator is not a guarantee of access, coverage or a free CHIGEE SIM.

Country

Network Operators

Austria

Mobilkom Austria AG; Hutchison Drei Austria GmbH

Azerbaijan

Azercell Telekom MMC; Bakcell Llc

Belgium

Proximus-- Societe Anonyme de Droit Public(mobile)

Bulgaria

Mobiltel EAD; Telenor Bulgaria EAD

Croatia

Vipnet; TELE2

Cyprus

MTN Cyprus; Cyprus Telecommunications Authority

Czech Republic

Vodafone Czech Republic-- a.s.; O2 Czech Republic a.s.

Denmark

Hi3G; TDC A/S

Estonia

Estonia EMT; Tele2 Eesti AS

Finland

Alands Telekommunikation Ab; Elisa Oyj; Telia Carrier Finland Oy

France

Free Mobile SAS; SFR sa; Orange; BOUYGUES TELECOM

Germany

Telefonica Germany GmbH & Co. OHG; Vodafone GmbH

Greece

Wind Hellas Telecommunications sa; Vodafone Panafon

Hungary

Pannon GSM; Vodafone

Iceland

Siminn hf.; Syn hf

Ireland

Meteor Mobile Communications Ltd.; Hutchison 3G Ireland Ltd

Italy

Wind Tre S.p.A.; Vodafone Italia S.p.A; Iliad Italia S.p.A

Latvia

SIA Tele2; BITE Latvija SIA; Latvijas Mobilais Telefons

Liechtenstein

Mobilkom; Salt (Liechtenstein) AG

Lithuania

Tele2 UAB; Telia Lietuva AB; UAB Bite Lietuva

Luxembourg

POST Luxembourg; Tango SA

Malta

Vodafone Malta Ltd.; GO MOBILE Communication

Netherlands

KPN Mobile BV; Vodafone Libertel BV

Norway

TeliaSonera Norge AS; TELENOR Global Services AS

Poland

Orange Polska S.A.; Polkomtel SP. Z O.O.; P4 Sp. Z.o.o

Portugal

NOS Comunicacoes sa; MEO - Servicos de Comunicacoes

Reunion

Orange Reunion; Societe Reunionnaise du Radiotelephone

Romania

Vodafone Romania SA; Orange Romania SA

Slovakia

O2 Slovakia-- s.r.o.; Orange Slovensko

Slovenia

Telemach; Mobitel

Spain

Vodafone Espana; Orange Espagne; Telefonica; Xfera Moviles

Sweden

Tele2 Sverige AB; Telia Sonera Mobile Networks AB; Telenor Sverige AB

Switzerland

Salt Mobile SA; Sunrise Communications AG

United Kingdom

Vodafone Ltd.; Hutchison 3G UK Ltd; 3

Japan

NTT DOCOMO; Softbank Corp

Argentina

Movistar

Chile

Telefonica Movil; Entel PCS Telecomunicaciones S.A

Colombia

Orbitel Servicios Internacionales S.A.S; COLOMBIA TELECOMUNICACIONES

Costa Rica

Instituto Costarricense de Electricidad; TELEFONICA

Ecuador

OTECEL S.A

El Salvador

El Salvador Telefonica

Peru

Telefonica del Peru S.A

Venezuela

Venezuela TELCEL

French Guiana

Outremer Telecom; Digicel Mobile Antilles

Australia

YES OPTUS; Telstra MobileNet

Canada

Bell Mobility; Rogers Wireless Inc; TELUS Communications

United States

Verizon Wireless; AT&T; T-Mobile USA

China

China Telecom; CHINA MOBILE; CHINA UNICOM GSM

Hong Kong

CSL

India

IDEA Cellular; Vodafone

Indonesia

TELKOMSEL

Malaysia

Maxis; DTAC

Macao

CTM

Nigeria

Airtel Nigeria; Glo Mobile

Philippines

Globe Telecom; SMART Gold

Singapore

SingTel; StarHub

Thailand

AIS GSM; DTAC

Vietnam

Hanoi Telecom Joint Stock Company; Mobifone

Turkey

Turkcell Iletisim Hizmetleri; Vodafone Turkey

Russia

MTS; Beeline

Saudi Arabia

Mobily

For CHIGEE SIM eligibility and roaming groups, use SIM selection and regional coverage. The operator table does not define the region of your SIM package.

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