Note: This article applies to orders placed on chigee.com. For orders placed with a dealer or another retailer, contact the seller.
Most payment and checkout failures come from a VPN, an unstable network, or a block from your bank or PayPal. Find your problem below and try the steps in order.
Checkout fails the reCAPTCHA check
A failed reCAPTCHA check usually means our checkout flagged your IP address, often because a VPN is on.
Turn off your VPN and try again.
Switch to a different network, such as mobile data instead of Wi-Fi.
Try a different browser.
Your card or PayPal payment fails
If your card or PayPal payment fails, try these steps in order:
Clear your browser's cache and cookies, or try a different browser.
Switch to a different network and turn off any VPN.
Check that your card isn't expired or blocked and allows international payments.
Try a different card or payment method.
Payment risk controls in your region can also block a payment. If PayPal payments keep failing, contact PayPal support.
Contact us
If checkout still fails, contact us with a screenshot of the error message and the payment method you used.
FAQs
What information should I send if checkout still fails?
Contact us with a screenshot of the error and the payment method you used. Do not include your full card number, security code or password.
Does CHIGEE support PayPal installment payments?
CHIGEE does not support PayPal installment payments. Checkout shows the other payment options available for your country and currency.