Note: This article applies to orders placed on chigee.com. For orders placed with a dealer or another retailer, contact the seller.
Your orders show only when you log in with the email address you used for the order. If you used a different email, log in with that one.
If the login code doesn't arrive
Check your spam or junk folder.
If the verification email has not arrived, use the sign-in page to request a new code.
Check that you typed your email address correctly.
Try another email address you might have used for the order.
If your order still doesn't show
Try these steps in order:
Clear your browser's cache and cookies, then log in again.
Open a private or incognito window with browser extensions turned off, or use a different browser.
Update your browser. We support Chrome, Firefox, Safari on macOS and iOS, Edge, Opera, and Chrome on Android.
Try another device or network, such as mobile data instead of Wi-Fi.
Check whether a browser extension or pop-up blocker is preventing the sign-in page from opening. If you use a managed device or network, ask its administrator for help.
Contact us
If your order still doesn't show, contact us with your order number or the email address you used for the order.
FAQs
I checked out without an account. Can I still see my order?
You can see an order you placed without an account by logging in with the email address you used at checkout. You can also open the order status link in your order confirmation email.