The CHIGEE GO App shows "This device is already bound" when the CHIGEE Display you're adding is still bound to another CHIGEE GO App account. That account may be another email address of yours, an account you deleted, or the previous owner's account if you bought the CHIGEE Display used.
Important: Deleting your CHIGEE GO App account, reinstalling the CHIGEE GO App or resetting the CHIGEE Display to factory settings doesn't remove the binding. Don't do any of these to fix this message.
Check which email address you're signed in with
If you've used more than one email address with the CHIGEE GO App, the CHIGEE Display may be bound to the other one.
Sign in to the CHIGEE GO App with the other email address.
Tap My > My Devices.
If the CHIGEE Display is listed, it's bound to that account. Keep using that account, or unbind the CHIGEE Display there and add it to the account you want. See Unbind a CHIGEE Display from your CHIGEE GO App account.
If your CHIGEE Display disappeared from my devices
If your own CHIGEE Display is no longer listed in My Devices and the CHIGEE GO App says it's already bound, CHIGEE Support needs to unbind it for you. CHIGEE Support can find the binding by your email address or serial number, even if you deleted the account.
If the CHIGEE GO App keeps showing "Incorrect verification code" when you open it, don't sign out and don't delete your account. Contact us with the details listed below.
If you bought the CHIGEE Display used
A used CHIGEE Display stays bound to the previous owner's account until the previous owner or CHIGEE Support unbinds it. See Add a used CHIGEE Display to your CHIGEE GO App account for what to ask the seller and which documents to send.
Contact us
If your own CHIGEE Display needs to be unbound, contact us with the following:
Serial number (SN): on the CHIGEE Display, go to Settings > About
Email addresses: the one you use now and any others you've used in the CHIGEE GO App, including a deleted account
Purchase details: the original order number and purchase channel, plus any receipt or invoice you have
Screenshot: the message in the CHIGEE GO App
If the CHIGEE Display was a gift, ask the person who bought it for the original order number or invoice. For a used display, also provide the email address originally bound to it. If the original order was placed with a dealer, contact that dealer for assistance. If we can locate and verify the original order in our records, CHIGEE Support can handle the request directly. To protect account security, we cannot process an unbinding request without the required purchase and account information.
You don't need to send screenshots of the My Devices page or the delete screen, because the CHIGEE Display isn't in your account. The estimated processing time is 2 business days after we receive the required details. Unbinding remains subject to verification of the display’s origin and account information. Then open the CHIGEE GO App, tap Add Device, select your model and scan the SN code.