You sign up for and sign in to the CHIGEE GO App with an email address and a verification code. Outside mainland China, the CHIGEE GO App doesn't support phone number sign-up. Find the problem you're seeing below.
The CHIGEE GO App only offers phone number sign-up
If the CHIGEE GO App asks for a mobile phone number instead of an email address, your phone is probably set to the wrong region.
On your phone, open Settings and find Language & Region.
Set Region to the country you're in, for example United States, Germany or Australia.
Close and reopen the CHIGEE GO App. The email sign-up option appears.
Important: Riding log data synced to the CHIGEE GO App is stored on your phone, not on a server. Uninstalling the app deletes this data. Reinstalling the app and signing in again won't restore it. Export any videos with riding data that you want to keep before uninstalling.
If you joined the CHIGEE GO App beta test
If you joined the CHIGEE GO App beta test, Google Play keeps installing the beta version, even after you reinstall the CHIGEE GO App. If the beta version only offers phone number sign-in after an update, contact us and ask to be removed from the beta test. After we remove you, uninstall the CHIGEE GO App and install it again from Google Play to get the regular version.
If changing the region doesn't help
Make sure you installed the CHIGEE GO App from the App Store or Google Play. The "Android Download" option is for customers in mainland China only, so don't use it outside mainland China.
If you installed the CHIGEE GO App from the App Store or Google Play, uninstall it, install the latest version and try signing up again.
The verification code doesn't arrive
The CHIGEE GO App emails you a verification code when you sign up or sign in. If the verification code doesn't arrive:
Check your spam or junk folder.
Make sure you typed your email address correctly.
If verification code attempts keep failing
If you have requested a verification code several times and still cannot complete sign-up or sign-in, try these steps:
Confirm that your email account is working and that you can receive other emails.
Double-check the spelling of the email address you entered in the CHIGEE GO App.
If the first verification code does not arrive, wait about 30 minutes before requesting another code.
If you still cannot verify your email address, reinstall the CHIGEE GO App from the App Store or Google Play and try again. Before uninstalling, save any riding logs or videos with riding data that you need to keep. Uninstalling the app deletes locally stored riding log data, which cannot be restored by signing in again.
If verification still fails after 2–3 attempts, contact us with the email address you used and a screenshot of any error message.
The CHIGEE GO App shows "incorrect verification code" when it opens
If the CHIGEE GO App keeps showing "Incorrect verification code" every time you open it, don't sign out and don't delete your account. Contact us with your CHIGEE Display's serial number and the email address of your CHIGEE GO App account.
If you already signed out and your CHIGEE Display is missing from My Devices, see "This device is already bound" message in the CHIGEE GO App.