You sign up for and sign in to the CHIGEE GO App with an email address and a verification code. Outside mainland China, the CHIGEE GO App doesn't support phone number sign-up. Find the problem you're seeing below.
The CHIGEE GO App only offers phone number sign-up
If the CHIGEE GO App asks for a mobile phone number instead of an email address, your phone is probably set to the wrong region.
On your phone, open Settings and find Language & Region.
Set Region to the country you're in, for example United States, Germany or Australia.
Close and reopen the CHIGEE GO App. The email sign-up option appears.
If you joined the CHIGEE GO App beta test
If you joined the CHIGEE GO App beta test, Google Play keeps installing the beta version, even after you reinstall the CHIGEE GO App. If the beta version only offers phone number sign-in after an update, contact us and ask to be removed from the beta test. After we remove you, uninstall the CHIGEE GO App and install it again from Google Play to get the regular version.
If changing the region doesn't help
Make sure you installed the CHIGEE GO App from the App Store or Google Play. The "Android Download" option is for customers in mainland China only, so don't use it outside mainland China.
If you installed the CHIGEE GO App from the App Store or Google Play, uninstall it, install the latest version and try signing up again.
Important: Uninstalling the CHIGEE GO App permanently deletes the riding log data stored in the app. Without it, you can't re-export videos with riding data.
The verification code doesn't arrive
The CHIGEE GO App emails you a verification code when you sign up or sign in. If the verification code doesn't arrive:
Check your spam or junk folder.
Make sure you typed your email address correctly.
The CHIGEE GO App shows "Incorrect verification code" when it opens
If the CHIGEE GO App keeps showing "Incorrect verification code" every time you open it, don't sign out and don't delete your account. Contact us with your CHIGEE Display's serial number and the email address of your CHIGEE GO App account.
If you already signed out and your CHIGEE Display is missing from My Devices, see "This device is already bound" message in the CHIGEE GO App.