How long does the shipping process take?
In-Stock Orders:
Typically ship within 1-2 business days, unless otherwise noted on the product page. A shipping confirmation email will be sent to you once the order has shipped.
Pre-Order Products:
For pre-order items, please refer to the shipping time described on the product page. If your order includes both pre-order and in-stock items, we will usually wait for the pre-order items to arrive before shipping the entire order. If you prefer to have the in-stock items shipped first, please contact us to make this request.
For further assistance, feel free to reach out to our support team.
Related Articles
Important Shipping Policy: No Changes After Dispatch
Due to the special nature of international shipping, once dispatched, we cannot intercept, return, or redirect packages. Address changes are not possible after shipping. Pre-Shipment Responsibilities: • Double-check your shipping address carefully ...
Wrong / Damaged / Defective Package
We are happy to replace or issue a refund/store credit for any wrong/defective/damaged product we accidentally send out. Here's what you need to know: Documentation: Please take photos of the wrong/defective/damaged package and its contents as soon ...
Return Policy: 30-Day Money Back Guarantee
We understand that sometimes a product may not meet your expectations due to personal preferences. For orders purchased directly from CHIGEE.com, please refer to the warranty terms outlined on this page for warranty coverage. Here's our return policy ...
What should I do if my parcel has missing items?
We apologize for any inconvenience caused. It's possible that we accidentally missed some items during the packing process. Please email us at help@chigeego.com and provide photos of the products you received in the package. Once we confirm the ...
Is the price of the final payment inclusive of Import tariffs?
No, the final price does not include VAT or import taxes for your country/region. Customers are responsible for any potential taxes or duties that may arise. Due to varying customs policies, we cannot guarantee the tax amount. Here's what you need to ...