How to Correctly Fill Out Your Address for Efficient Order Processing
To ensure your order is processed and delivered as smoothly and quickly as possible, please follow these address guidelines:
Basic Requirements
- Name: Please use 2-3 words (first and last name)
- Phone: Must match the destination country (e.g., US address requires US phone number)
- Language: Address must be in English unless specified otherwise
Address Details
- Complete address required (street, city, state/province, ZIP/postal code)
- Street address should be 30-50 characters
- All fields must be accurate and correspond to each other
- We cannot ship to APO, DPO, FPO, P.O. boxes, or forwarding addresses
Special Regional Requirements
For Taiwan Deliveries
- ID number required
- Chinese name of recipient needed
- Please add ID number after name or in remarks
- Required for SF Express delivery
For Hong Kong Deliveries
- Please use Chinese for both name and address
- Required for SF Express delivery

Privacy Notice:Rest assured that all provided information is used strictly for shipping purposes and will not be shared or disclosed to any third parties.
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Cancellations
We understand that circumstances may change, and you may need to cancel your order. Here's everything you need to know about cancellations: Cancelling an Order: If you wish to cancel your order, please contact our customer support team as soon as ...