How to File a Seel Shipping Protection Claim

How to File a Seel Shipping Protection Claim

If you purchased Seel Shipping Protection with your Chigee order, you can file a claim directly through Seel’s official portal:

Seel handles all shipping-related issues independently and will review and process your claim.

Important: What Seel Covers

Seel provides shipping insurance only.
It offers refunds for shipping issues, but does not handle product returns.
When submitting a claim, please select “Shipping Issue”.

Coverage Details

1. Package Lost
  • Compensation: Full order amount you paid
2. Package Damaged
  • Compensation: Up to the full order amount, depending on the severity of the damage
3. Delivery Delays
  • Compensation: $5 USD per order

Refund Policy for Seel Protection

Once your order has been shipped, Seel insurance is activated immediately and becomes non-refundable.
This means the Seel protection fee cannot be refunded after shipment, even if you no longer need the coverage.

Need Help?

CHIGEE cannot directly process Seel insurance claims, but we’re here to guide you.
If you have questions about how to file a claim, feel free to contact us anytime.


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