At CHIGEE, we take pride in the quality and reliability of our products. For orders purchased directly from CHIGEE.com, please refer to the warranty terms outlined on this page for warranty coverage.
Here's what you need to know about our warranty period and coverage:
Standard Warranty Period:
All products purchased directly from CHIGEE.com are covered by our standard one-year warranty period. During this time, we guarantee that our products are free from defects in materials and workmanship under normal use. During the warranty period, customers are entitled to complimentary replacement services. The round-trip shipping costs are covered by the CHIGEE.
How to Claim Warranty:
If you believe your product is covered under warranty, please contact our customer support team with order number and a description of the issue. We will assess your claim and provide instructions on how to proceed with warranty service.
Warranty Service:
Depending on the nature of the issue, warranty service may include repair, replacement, or refund at our discretion. We strive to handle warranty claims promptly and efficiently to minimize any inconvenience to you. CHIGEE shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults.
Exclusions:
Our warranty does not cover damage caused by accidental or intentional misuse, unauthorized modifications or repairs, normal wear and tear, or damage due to improper installation or handling.
If you have opted to purchase extended warranty coverage for additional peace of mind, please refer to the corresponding warranty duration for detailed coverage information. Extended warranty durations vary based on the specific service purchased.
Purchases from Authorized Dealers:
If you purchased your product from an authorized CHIGEE dealer, please contact the dealer directly for warranty inquiries and service. Authorized dealers may offer their own warranty policies and service options.
Additional Information:
For more detailed information about our warranty terms and conditions, please refer to our Warranty Policy. We are committed to providing excellent customer service and ensuring that you are completely satisfied with your CHIGEE products.