Note: CHIGEE provides direct warranty service for purchases on chigee.com, Amazon, Kickstarter and Indiegogo. For purchases from an authorized dealer or another seller, contact that seller.
The standard CHIGEE warranty lasts 1 year from the date your package is delivered. The warranty covers defects in materials and workmanship under normal use.
Warranty period
Your warranty starts on the package delivery date, not the order date or dispatch date. If your purchase included a longer promotional or crowdfunding warranty, the duration stated when you purchased applies.
If you purchased extended warranty coverage, the duration stated for that service applies. Contact us with your order number if you need us to check your coverage.
What the warranty covers
The CHIGEE warranty covers defects in materials and workmanship under normal use. Our support team reviews the problem before confirming warranty service.
CHIGEE offers replacement service rather than in-house repairs. If our support team confirms a covered issue, we arrange a replacement. Depending on the issue, our team may offer a partial refund.
If we need the original product returned, we provide return instructions and cover shipping both ways. Our support team confirms whether a return is required.
What the warranty does not cover
The CHIGEE warranty does not cover damage caused by:
Accidental or intentional misuse
Unauthorized modifications or repairs
Normal wear and tear
Improper installation or handling
Request warranty service
Contact us with your order number and a description of the problem.
Include the product model, serial number, and photos or a video that show the issue. For a software problem, include the firmware version.
Wait for our support team to assess the issue and confirm the next steps.
If a return is required, follow the return instructions our team provides.
Important: Contact us before sending a product back. Wait for our support team's return instructions.
Purchases from dealers
For a product purchased from an authorized CHIGEE dealer or another seller, contact that seller for warranty service. The seller's warranty terms and service process apply.
FAQs
Does the warranty start when I place my order?
The CHIGEE warranty starts on the date your package is delivered, not when you place the order or when it ships.
Can I transfer the warranty to a new owner?
The remaining warranty can transfer to a new owner after our support team verifies and approves the transfer. See Warranty transfer policy.
Do you repair products under warranty?
CHIGEE provides replacement service rather than in-house repairs. Our support team assesses the issue and confirms the available warranty service.