Note: This policy applies to orders placed on chigee.com. For orders bought from a dealer, contact the dealer.
We refund to your original payment method. For a return, allow about 3 weeks from the day your return is delivered to our warehouse. For a canceled order or a price adjustment, allow up to 11 business days after we confirm it.
Refund timeline
The refund timeline depends on why you're getting a refund. The table below shows each step and the total time.
Refund for | When we issue the refund | Time for your bank to post it | Total time |
A return | Within 1 business day after we confirm the return. We confirm returns within about 7 days of delivery to our warehouse. | 5–10 business days | About 3 weeks after your return is delivered to us |
A canceled order | Within 1 business day after we confirm the cancellation | 5–10 business days | Up to 11 business days |
A price adjustment under the 30-day price guarantee | Within 1 business day after we verify the price drop | 5–10 business days | Up to 11 business days |
We email you when we issue your refund. The time for your bank to post it starts from that email.
If you haven't received your refund
If your refund hasn't arrived after the total time in the refund timeline, follow these steps:
Check your bank or card statement again. Look for a credit dated after our refund email.
Contact your bank or card issuer. Some banks take longer to post refunds.
If you still can't find it, contact us with your order number. If you're already talking to us, reply in the same conversation. We can give you the refund reference number, such as an Acquirer Reference Number (ARN) for a card refund, which your bank can use to trace the refund.
Packages returned after failed delivery
If a package is returned because of an incorrect address, unpaid import duties or no reply to the carrier, a refund after cancellation deducts both the outbound and return shipping costs. See Delivery problems: failed, returned, lost or stolen.
FAQs
When does the refund timeline start for a return?
The refund timeline for a return starts when tracking shows your return delivered to our warehouse. Send us the return tracking number after you ship, so we can watch for it.
Will my refund go back to my original payment method?
Your refund always goes back to the payment method you used for the order.