If your CHIGEE Display restarts while riding, update its firmware first. If the restarts continue, capture a debug log and record when the problem happens. Stop in a safe place before using the display's settings or uploading logs.
A software exception can freeze the system and trigger an automatic restart. A restart alone does not identify the cause. If the display loses power or will not turn back on, follow the power troubleshooting guide.
Update the firmware
On the CHIGEE Display, open Settings > System Update and install the latest firmware. Follow the Wi-Fi firmware update instructions for power and microSD card requirements.
Restart the CHIGEE Display once after updating, then check whether the problem returns.
Capture a debug log
Enable debug mode
On the CHIGEE Display home screen, tap the time display in the upper-right corner 10 times.
When Enter Debug Mode appears, tap Confirm.
Wait for the display to restart. A red Debug icon appears at the top of the screen.
Upload after the restart occurs
Use the CHIGEE Display normally and note the conditions when the restart occurs. Do not operate the display while riding.
Once safely stopped, tap the red Debug icon and select Upload Logs. The display searches for Wi-Fi.
Select a Wi-Fi network and enter its password. Uploading starts automatically after connecting.
Wait for Upload Successful.
Upload as soon as possible after the unexpected restart. Avoid repeatedly switching the display off and on before uploading, because additional restarts may overwrite the relevant log.
Provide the details for diagnosis
After uploading the CHIGEE Display log, contact us with:
Your device serial number (SN).
The log upload date and time, including your time zone.
How often the display restarts and what was happening when it restarted.
The serial number and upload time help the team find the relevant log. See Upload debug logs from your CHIGEE Display for the full log instructions.