When the CHIGEE GO App can't connect to your CHIGEE Display for video downloads, the cause is usually a phone setting: a VPN, your phone leaving the CHIGEE Display's Wi-Fi because it has no internet, or old CHIGEE Bluetooth and Wi-Fi records. You don't need a SIM card or mobile data to download videos.
Try these fixes first
Stay on the download screen: on the AIO-6, stay on Settings > Video Download while you connect and download. On the AIO-5 Lite and XR-2, make sure Settings > Download is turned on.
Turn off VPN: a VPN can block the connection between your phone and the CHIGEE Display.
Stay on the CHIGEE Display's Wi-Fi: if your phone says the CHIGEE-XXXX network has no internet access, choose to stay connected. Turn off features such as WLAN+, smart network switching or auto-switch to mobile data, which Huawei, Xiaomi, OPPO and other phones use to leave networks without internet.
If the problem continues
Update the CHIGEE GO App and firmware
Install the latest CHIGEE GO App from the App Store or Google Play, and update the CHIGEE Display on Settings > System Update.
Disconnect CarPlay and Android Auto
CarPlay or Android Auto can stop the CHIGEE Display from pairing with the CHIGEE GO App. Disconnect them before you connect the CHIGEE GO App.
Check your phone settings
App permissions: in your phone's settings, allow Bluetooth, Location and Storage for CHIGEE GO.
iPhone: go to Settings > Wi-Fi, tap the info icon next to CHIGEE-XXXX and turn off Limit IP Address Tracking.
Other Bluetooth devices: forget devices that may interfere, such as smartwatches or a BMW TFT display.
Clear old connections and restart
On your phone, forget all CHIGEE devices in Bluetooth settings and forget the CHIGEE-XXXX network in Wi-Fi settings.
On the CHIGEE Display, go to CarLink > Settings > Paired Devices and delete old CarPlay or Android Auto devices.
Restart your phone and the CHIGEE Display, then connect again using the steps in Download dashcam videos with the CHIGEE GO App.
Reset the CHIGEE Display
If the CHIGEE GO App still can't connect, go to Settings > Reset on the CHIGEE Display, restart your phone and the CHIGEE Display, and connect again. Resetting restores the CHIGEE Display's settings to factory defaults, but it doesn't remove the CHIGEE Display from your CHIGEE GO App account.
Contact us
If the CHIGEE GO App still can't connect, contact us with the following:
CHIGEE GO App version: in the CHIGEE GO App, tap My > About
CHIGEE Display: the model and serial number
Phone: the model and operating system version
Screen recording: a short video of how you connect the CHIGEE GO App, including your phone's Bluetooth and Wi-Fi settings pages