If a CHIGEE Display with built-in GPS shows no signal or a GPS error, check its firmware and mounting position, then allow 10 minutes for satellite acquisition in an open outdoor area.
This guide applies to the built-in GPS on AIO-5 Play, AIO-5 Play for BMW, AIO-6 Max, AIO-6 LTE and XR-2.
Check the firmware and installation
Update your CHIGEE Display to the latest firmware using the Wi-Fi firmware update instructions.
Check the display position
Do not mount the CHIGEE Display under metal surfaces or carbon fiber panels, which can block satellite signals.
Keep the display away from cameras, wiring and other electronic components to reduce interference.
Allow 10 minutes for a GPS signal
With the CHIGEE Display powered on in an open outdoor area, allow 10 minutes for satellite acquisition before judging the result.
First start or more than 30 minutes powered off: The display needs to search for satellites again. Allow 10 minutes for this check.
Restart within 30 minutes: Acquisition can be faster using saved satellite data. Allow the full 10 minutes before concluding that the signal has failed.
Compare the test locations
Tunnels, underground parking and tall buildings can obstruct the CHIGEE Display's view of the sky. Test again in an open area. A signal loss in one obstructed location alone does not establish a hardware fault.
If GPS fails in every location, including open outdoor areas, continue with the information below.
If GPS still does not connect
If the CHIGEE Display still has no GPS signal after these checks, contact us with:
Your CHIGEE Display model and firmware version.
A photo of the display's home screen showing the GPS icon.
A photo of the GPS status page under Settings > Features > GPS.
The locations where you tested the display, whether GPS failed in each location and confirmation that you waited 10 minutes in an open area.
The team will review the results to help determine whether the GPS module or display requires replacement.