Unable to Connect Chigee Display to Chigee Go App (Video Download)

Unable to Connect Chigee Display to Chigee Go App (Video Download)

If you're having trouble connecting your Chigee Display to the Chigee Go App to download recorded videos, please follow the steps below:

Step-by-Step Troubleshooting Guide

0. Preliminary Checks

  • Disable CarPlay or Android Auto before attempting to connect. These services may block direct communication with the device.
  • Turn off Cellular Data, Bluetooth, and Wi-Fi on your phone temporarily.
  • Disable any active VPN — it may interfere with local device discovery.

2. Prepare Your Phone for Clean Pairing

  • Forget all existing Bluetooth and Wi-Fi pairings for the Chigee Display.
  • Restart your phone to clear any lingering connection states.

3. Open the Video Download Page on Chigee Display

  • On your Chigee Display, go to:
    Settings > Down and toggle Video Download Access to ON.

4. Connect via Chigee Go App

  • Open the Chigee Go App and tap "Connect".
  • When prompted, grant all requested permissions.
  • The app will first pair via Bluetooth — this allows it to automatically retrieve the device's Wi-Fi password.
  • Then, your phone will switch to the device's Wi-Fi network (e.g., CHIGEE_XXXX). Enter the default password: 12345678.
  • Note for AIO-6: CHIGEE_XXXX LE option is correct one to show up in chigee Go app.

5. Stay Connected

  • Ensure your phone remains connected to the CHIGEE Wi-Fi.
  • Avoid reconnecting to another known Wi-Fi network during this process.

6. Reset and Retry (If Issues Persist)

  • On your phone, "forget" the CHIGEE Wi-Fi and Bluetooth connections.
  • On the Chigee Display, go to Settings and perform a device reset.
  • Reboot both the app and the device.
  • Then, try connecting again from scratch.

🆘 Still Not Working?

Please contact CHIGEE Support with the following information:
  • Your Chigee Display model and serial number
  • Your phone model and OS version
  • A video showing you how to connect to the app

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