When you contact CHIGEE, our ticket system sends an automatic acknowledgement email to confirm that we received your request. Our human support team replies as soon as possible, within 2 business days. Business days exclude weekends and public holidays.
What happens after you contact us
Our ticket system emails an automatic acknowledgement when it receives your request.
If Givo, our AI agent, can help with your question, Givo replies before a human support representative responds.
A human support representative reviews every ticket, including tickets that Givo has answered.
Ask for a human support representative
To request a human reply, simply reply with "Talk to a human" in the same email thread or chat. Your ticket enters the queue for a human support representative to respond.
You do not need to open a new request. Our support team will review your ticket and reply as soon as possible.
Check your email
If you have not received the automatic acknowledgement, or more than 2 business days have passed without a reply from our support team, check the following.
Check your spam or junk folder for our reply.
Check the email address you entered when contacting us. If it was incorrect, contact us with the correct address.
Open your existing support conversation and reply there, so our team can see the previous messages.
If you contacted us through website chat, we send follow-up replies to the email address you entered.
Keep your request in one conversation
Reply to the same email thread or continue the same chat when adding information. A new message opens a separate request and can slow down follow-up.
FAQs
Will a human check my ticket if Givo has already replied?
A human support representative reviews every ticket, including tickets answered by Givo.
How do I ask for a human reply?
Reply with "Talk to a human" in the same conversation. Your ticket enters the human support reply queue.
How long should I wait for a reply?
Our human support team replies as soon as possible, within 2 business days, excluding weekends and public holidays. The automatic acknowledgement confirms receipt of your request; it is not a reply from a human support representative.
What if I entered the wrong email address?
Contact us again using the correct email address and include your order number or details of your original request.
How can I verify a support email?
If you are unsure whether a message is from CHIGEE, see Verify an email from CHIGEE.